Director, Product Management – Global Store Discovery | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Summary: 

The Director, Product Management – Global Store Discovery will lead the global digital shopping discovery experience across desktop web, mobile web, and native apps. This role will own the strategy, roadmap execution, experimentation, and cross-functional delivery for the core discovery surfaces that connect customers with products across iHerb’s global platform. Key areas of ownership include the Homepage, Search (including AI-powered search), Product Listing Pages (PLPs), Navigation, Promotional and Campaign landing experiences, Personalized discovery feeds, and other browse and discovery surfaces across the site and app.

Job Expectations:

Product Strategy & Vision

• Define and drive the global product vision, strategy, and roadmap for store discovery experiences across desktop, mobile web, and native apps.

• Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.

• Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.

• Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.

Product Ownership Areas

Homepage

• Own the global homepage experience as the primary brand and discovery entry point.

• Drive strategy for content layout, personalization, promotional placement, featured categories, localization and curated product surfaces.

• Optimize for engagement, new user acquisition, and returning customer activation across all devices.

• Partner with Merchandising and Marketing to enable scalable content operations and campaign execution.

Search

• Own the end-to-end search frontend product experience.

• Drive AI/ML-powered search improvements including semantic search, vector-based retrieval and AI driven shopping experiences.

• Partner with Data Science and Engineering to continuously improve search quality metrics and conversion rates from search.

• Support multilingual and global search experiences across all iHerb markets.

Product Listing Pages (PLPs)

• Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.

• Optimize product card layouts, sorting and filtering options, pagination, and information hierarchy.

• Drive personalization of PLP ranking and product sequencing based on behavioral and contextual signals.

• Improve mobile-first browsing and grid/list display experiences.

• Partner with Merchandising on promotional badging, deals visibility, and category curation strategies.

Navigation & Site Structure

• Own global navigation architecture including primary nav, mega-menus, breadcrumbs, and category taxonomy.

• Drive improvements in site hierarchy, interlinking, and navigational discoverability.

• Support SEO-driven structural improvements including internal linking strategies and URL architecture.

• Ensure navigation scales across international markets with localization and regional category structures.

Promotional & Campaign Discovery Surfaces

• Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages.

• Drive strategy for sale pages, deals hubs, clearance surfaces, and time-limited offer discovery.

• Partner with Marketing and Merchandising to ensure campaign experiences are optimized for conversion and scale.

Leadership & Cross-Functional Collaboration

• Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains.

• Drive strong collaboration across Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams.

• Establish product development best practices, experimentation rigor, and KPI accountability across all discovery surfaces.

• Communicate product vision, roadmap priorities, and business impact to executive stakeholders.

Data, Analytics & Experimentation

Define and monitor KPIs including:

• Search conversion rate and search click-through rate

• PLP engagement and add-to-cart rates

• Homepage engagement and click-through metrics

• Bounce rate and session depth from discovery surfaces

• Revenue per visitor and revenue per search

• Discovery-driven AOV and units per transaction

• Personalization lift and recommendation performance

• Time-to-product-found and navigation funnel efficiency

• Champion A/B testing and data-driven decision-making across all discovery touchpoints.

• Leverage customer insights, behavioral analytics, search analytics, and market research to prioritize initiatives.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required:

• Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.

• Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.

• Deep understanding of search relevance, ranking systems, filtering/faceting, and AI-powered search technologies.

• Experience leading global product initiatives across multiple international markets.

• Demonstrated success managing cross-functional teams and influencing executive stakeholders.

• Strong analytical skills with experience using experimentation frameworks and product analytics tools.

• Excellent communication, prioritization, and organizational leadership skills.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Preferred: 

• Experience in high-growth ecommerce, retail, marketplace, or consumer technology companies with global scale.

• Familiarity with AI/ML-powered search, recommendation systems, and personalization platforms.

• Experience with mobile app ecosystems and mobile discovery optimization.

• Knowledge of SEO best practices including site architecture, structured data, and content discoverability.

• Experience with merchandising systems, promotional platforms, and content management at scale.

Equipment Knowledge:

• Is there any equipment that is must to know

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce, digital retail, or consumer technology platforms with a focus on discovery, search, or shopping experiences.

Education Requirements: 

Bachelor’s Degree required. MBA or advanced degree preferred.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required

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Expert Career Tips for Director, Product Management – Global Store Discovery Roles

To succeed in a competitive market as a Director, Product Management – Global Store Discovery, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Director, Product Management – Global Store Discovery requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Director, Product Management – Global Store Discovery position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.