Diagnostics Account Specialist | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

States considered:

Role Description

The purpose of this field-based position is as a Diagnostics Application Specilist who provides onsite support to veterinary practices, laboratory research, and veterinary academic settings and is responsible for the overall business health and customer satisfaction of their assigned territories.

Your primary purpose is to assist practices with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. You will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of our products, including the identification of new equipment and consumable opportunities.

The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity.

This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines.

Main Responsibilities

Planning

- Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends

- Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs, manager

- Responsible for identifying, quantifying, qualifying, tracking, and evaluating Veterinary Practice performance; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with our products.

- Ensure customer information and call reports are continuously updated through CRM system

- Align activities and account plans to marketing programs and management direction in line with the Solution Selling model

- Analyze and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets

Relationships

- Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans

- Implement bespoke customer solutions utilizing all available resources including products, value add services, Veterinarians and Business Consultants

- Works with the Head of Diagnostics, The Diagnostics Sales Manager, Regional Sales Managers, and the Professional Sales Representatives to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

- Identifies opportunities for the sale of additional diagnostic equipment and consumables into existing customers in order to maximize their profitability and customer service.

- Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas

Call activity

- Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers

- Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.

- Provides clinics with guidance, instruction, and training on our product line to increase productivity and performance through formal and informal presentations. The development of in practice diagnostic champions to be the resident expert as a main point of contact.

- Provides post sale product installation and validation, applications and operations training. To ensure that all staff and trained and signed off for competent and confident use of all equipment. To monitor any staff changes and ensure new staff members are trained within 8 weeks of joining the practice.

- Ensure clear and specific objectives exist for each individual call

- Deliver relevant marketing messages, product information and programs consistent with management direction in line with Solution Selling model

- Proactively identify customer opportunities and capitalize on them

- Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing

- Accurately record call activity in the CRM system, in line with company guidance

- Ensure clear and timely follow up plan is in place and actioned

Compliance

- Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice

- Maintain accurate business records including CRM and communicate effectively with the Manager and other stakeholders

- Manage allocated customer support budget with tight control to avoid overspends

- Exceptional sales ability

- Strong communication, influencing skills

- Builds successful and effective relationships

- Knows their stuff – able to retain and recall product information to a detailed level

- A strong focus on planning, and a balance of tactical planning with day to day operational requirements

- Ability to work independently

- Drive and resilience, demonstrated with a persistent, never give up attitude

- Confidence, likability and an authoritative personality

- Stakeholder management – effective at using stakeholders as resources

Qualifications (Training, Education & Prior Experience)

Education: MVZ, QFB, IBT, or engineering

Experience:

- Veterinarian or qualified Veterinary Nurse

- Medical field sales representative

- Employee in animal health industry or a related industry

- Employee in a customer facing role

Skills:

Strong presentation skills with the ability to convey technical information

Exceptional written and spoken communication skills

Effective organizational & planning skills

A strong understanding of diagnostics operations, functions, and management including but not limited to diagnostic applications, training requirements, and workflow processes

Basic knowledge of diagnostic products, instrumentation, and clinic processes

A willingness and commitment to ongoing professional development

 Other Commentaries

English level: Intermediate - Advanced

Preferred place of residence: Monterrey

Availability for business travel and/or relocation: 60% of the time

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

Expert Career Tips for Diagnostics Account Specialist Roles

To succeed in a competitive market as a Diagnostics Account Specialist, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Diagnostics Account Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Diagnostics Account Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.