Deal Desk Associate | JobSetuu

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

 

If you are energetic, curious, motivated and ambitious, be part of our world. this job can offer you

• The opportunity to build your career in Deal Desk and Revenue Operations at a fast-growing, global SaaS company
• Hands-on experience across the full quote-to-cash process, working closely with a high-performing Deal Desk team
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake
• Exposure to cross-functional collaboration with Sales, Finance, and Operations stakeholders across time zones
• A clear path to grow: this role starts operational, but the operational work is the foundation, not the ceiling. A strong performer with genuine commercial curiosity can grow toward a Deal Desk Specialist over tim

What you bring

• Experience in Deal Desk, Sales Operations, Revenue Operations, Order Management, or a related operational role
• Hands-on experience with Salesforce required; experience with CPQ tools strongly preferred
• Basic understanding of Quote-to-Cash processes and order management principles
• A genuine interest in the commercial side — you don't need to know it all yet (this is an entry-level role), but you're curious about the why behind a deal (revenue, margin, deadline, risk), not just the mechanics, and you're motivated to grow in that direction over time.
• A collaborative, people-first style — comfortable building trust with Sales and stepping in to help on deal reviews when needed, and willing to question a process and propose better ways of working
• Highly organized and detail-oriented, with the ability to manage a high volume of tasks accurately during peak periods
• Ability to multitask and prioritize effectively during high-volume periods including End of Month, Quarter, and Year End
• Self-starter with the ability to follow structured workflows while proactively flagging issues and improvement opportunities
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

In this role, approximately 70% of your time will be focused on operational execution — order management, quote builds, and Order Form processing — while 30% will be dedicated to more strategic work such as deal support and process improvement. The operational work is the foundation, not the ceiling: as you grow, the expectation is to progressively shift toward more strategic responsibilities, and a strong performer with commercial curiosity can grow toward a Senior Deal Desk Specialist over time. A genuine commercial mindset — thinking about the why behind a deal, not just the mechanics — alongside strong attention to detail and comfort with the technical aspects of Deal Desk tooling (Salesforce, CPQ) are essential to succeed in this role.

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

Practicals

• You'll report to: Senior Manager, Deal Strategy & Operations

• Team: Revenue Operations — Sales Operations

• Location: This role bridges the EMEA and AMER working days, and the willingness to work a split day is a firm, non-negotiable requirement. We welcome two profiles:

  • EMEA-based (Europe or Africa): the specific time zone matters less than the willingness to work from around midday through the evening on most days, covering the back half of the EMEA day into the start of the AMER day.
  • AMER-based (UTC−3, e.g. Argentina): willing to start early — around 07:00 local — to overlap the back half of the EMEA day and work through the AMER morning.

  In both cases the balance shifts further toward AMER around End of Month and End of Quarter. Some flexibility can be discussed, but the split-day coverage itself is a firm condition of the role.

• Start date: As soon as possible

Application process

Roughly 6 hours across 3 weeks

1. Interview with recruiter — 30 min
2. Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min
3. Interview with team member — 30 min
4. (async) Deal Desk case study
5. Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min
6. Bar raiser interview — 30 min
7. Prior employment verification check 

#LI-DNP

Expert Career Tips for Deal Desk Associate Roles

To succeed in a competitive market as a Deal Desk Associate, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Deal Desk Associate requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Deal Desk Associate position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.