Position Overview
Scarlet is a medical technology company that leverages cutting-edge AI agents and software to accelerate the certification process for medical devices. We work closely with forward-thinking health technology companies to ensure their devices are safe and effective. Our Account Manager (Customer Outcomes Specialist) role is essential in building strong relationships with our customers and ensuring they achieve their desired outcomes in a timely and effective manner.
Key Responsibilities
- Own complex customer relationships from onboarding through expansion
- Act as a central point of accountability for customers, providing clear communication throughout the journey
- Listen closely to customers' needs and surface key information to help internal teams make informed decisions
- Spot friction early and eliminate it, whether it's process confusion, scope drift, or quiet frustrations
- Own every key moment from onboarding to expansion, keeping customers focused and confident, even when the path is complex
Required Qualifications
- 3+ years of experience in owning complex customer relationships in B2B environments, preferably within the health tech industry and/or a regulated industry
- Operate with a bias for action, providing support and guidance to customers and internal teams
- Strong project management skills, connecting dots, seeing risks early, and keeping multiple workstreams on track without breaking a sweat
- Insatiable curiosity and a fast-paced, innovative environment, eager to think creatively and iterate quickly
- Exemplary verbal and written communication skills, aligned with MECE principles and adapted to an asynchronous work environment
The Interview Process
The interview process includes an introduction call with Aarzoo (30 minutes), followed by two rounds of interviews with the CX team. The first interview is with Rachel (60 minutes) and Steven (30 minutes), followed by interviews with James and Jamie (2 x 30 minutes).
Compensation
£60K – £70K • Offers Equity
Where to Apply
Apply at Arbeitnow in the United Kingdom.
