Customer Success Manager | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Bochum
• Job Type: Full-Time

Job Description

Du weißt, wie man Kunden nicht nur zufriedenstellt, sondern wirklich begeistert? Dann bist Du bei uns genau richtig.

Wir sind SalesViewer®, einer der führenden Anbieter im Bereich B2B Revenue Intelligence. Wir helfen Unternehmen dabei, anonymen Website-Traffic in echte Vertriebschancen zu verwandeln. Made in Germany, DSGVO-konform, mit Kunden wie StepStone, Statista und Baumüller.

Jetzt suchen wir Dich als Customer Success Manager (m/w/d) – die Person, die dafür sorgt, dass unsere Kunden nicht nur starten, sondern langfristig wachsen.

Komm an Bord!

Aufgaben

Das ist Dein Spielfeld:

• Du verantwortest den Erfolg Deiner Accounts – von einem strukturierten Onboarding bis zur langfristigen Nutzung von SalesViewer® als echten Vertriebshebel.
• Du verstehst die Geschäftsziele Deiner Kunden und übersetzt sie in konkrete Setups, Workflows und Strategien innerhalb der Plattform.
• Du führst eigenständig komplexe Onboardings mit mehreren Stakeholdern durch – von der technischen Unterstützung bis zur Einbindung in feste Prozesse.
• Du erkennst Potenziale in Deinen Accounts und entwickelst daraus proaktiv Gespräche über Erweiterungen und neue Anwendungsfälle.
• Du bist die Stimme Deiner Kunden intern – Du gibst strukturiertes Feedback ans Produkt- und Entwicklungsteam und beeinflusst damit die Roadmap.
• Du baust echte Beziehungen auf – nicht als Ansprechpartner für Support-Fragen, sondern als strategischer Partner, dem Kunden vertrauen.

Qualifikation

Das zeichnet Dich aus:

• Du hast erste Erfahrung im Customer Success, Account Management oder einer vergleichbaren Rolle – idealerweise im B2B-SaaS-Umfeld.
• Du kommunizierst klar, verbindlich und auf Augenhöhe – ob mit dem Anwender oder dem Entscheider.
• Du kannst komplexe Themen einfach erklären und verlierst dabei weder den roten Faden noch den Kunden.
• Du arbeitest strukturiert, denkst mit und wartest nicht darauf, dass jemand Dir sagt, was als nächstes zu tun ist.
• Unsere Office-First-Kultur passt zu Dir – gelegentliches Remote ist in Einzelfällen möglich.
• Sehr gute Deutschkenntnisse sind Voraussetzung, Englisch von Vorteil.

Benefits

Mehr als nur ein Job:

• Work with a view – Dein Arbeitsplatz ist im einzigartigen Exzenterhaus in Bochum
• Schnelle Entscheidungen & echtes Mitspracherecht – Deine Ideen werden gehört und umgesetzt
• Wachmacher inklusive – Wasser, Kaffee, Tee und ein Kühlschrank voller Mate
• Echte Teamkultur – regelmäßige Events, spontane After-Work-Events und eine offene Fehlerkultur
• Top-Ausstattung – moderne Technik nach Deiner Wahl, ergonomischer Arbeitsplatz mit Ausblick
• Weiterkommen leicht gemacht – persönliche Weiterbildung wird fachlich und finanziell unterstützt
• Corporate Benefits – Vergünstigungen bei vielen Marken aus Shopping, Reisen und Freizeit
• Style trifft Teamgeist – Du bekommst unsere eigene Firmenkollektion
• Nachhaltig unterwegs – wir bezuschussen Dein Ticket für den öffentlichen Nahverkehr

Lust, mit uns dafür zu sorgen, dass B2B-Unternehmen das Beste aus ihren Daten herausholen? Dann schick uns Deine Bewerbung – wir freuen uns darauf, Dich kennenzulernen.
Solltest du vorab noch weitere Rückfragen haben, weil z.B. etwas in der Beschreibung fehlt, dann meld dich gerne jederzeit bei uns!

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Expert Career Tips for Customer Success Manager Roles

To succeed in a competitive market as a Customer Success Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Customer Success Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Bochum and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Bochum, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Customer Success Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.