Who is Litmus?
Litmus is building the data foundation that powers industrial AI.
AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.
Why join Litmus?
At Litmus, we build the infrastructure that makes industrial AI possible. AI is moving beyond the cloud and into the physical world, and at Litmus, we’re building the tools that enable real-time data to power AI and machine learning systems in production environments.
Most AI systems fail without access to real-world data. We’re solving those challenges at the intersection of distributed systems, real-time data, and industrial constraints, where reliability, scale, and performance are non-negotiable.
What We Do
Litmus is a software company that helps manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.
Who We Are
We’re a growth-stage software company with a team of experienced engineers, operators, and leaders who are building a team that holds a high bar and pushes each other to improve. We hire people who take ownership, move quickly, and care about outcomes. No passengers.
What We’re Looking For
The Application Engineer is a key technical role within the Litmus Customer Success team. They are responsible for ensuring successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the APAC region.
They will work with prospective and existing customers during proof-of-concept projects and production implementations, validating requirements, developing best-practice configurations, and delivering technical outcomes that demonstrate measurable business value. The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to the Director of Technical Delivery.
What You'll Do
• Validate customer requirements for proof of concept and production implementations of Litmus products
• Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments
• Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully
• Develop innovative solution approaches that help customers maximize value from Litmus products
• Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation
• Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution
• Participate in on-call rotation for customers requiring 24x7 support coverage
• Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers
• Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities
• Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required
What You'll Bring
Must Have
• Able to speak fluently in Japanese and English
• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment
• Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments
• Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities
• Working knowledge of scripting or coding using Python, JavaScript, or similar languages
• Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP
• Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners
• Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment
Nice to Have
• Experience with Litmus Edge, Lit
