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At Alteos, we offer a unique combination of entrepreneurial freedom, leading technological know-how, reliability, and extensive experience in the conception and management of insurance solutions. As a customer service specialist, your role will be to provide first-level contact for our customers and partners in the Netherlands, take on new claims cases, and keep our processes running smoothly. You will need to demonstrate strong customer focus, decisiveness, and assertiveness, as well as excellent communication skills and a friendly, open personality. You will be responsible for working independently and responsibly to ensure that our customers and partners are well-informed about our decisions.
This is what you bring to the table- Fluent in Dutch and English, with a strong accent in English (German is a plus, but not required)
- Experience in customer service, customer care, or a service center, with a background in the insurance industry
- Customer focus, decisiveness, assertiveness, and excellent communication skills
- Experience working in a B2B environment, interest in our products, tech-savvy, and natural skills with AI tools
- Strong problem-solving skills, ability to work independently and responsibly
- Flexible working model (hybrid working role)
What we offer
- Entrepreneurial freedom and leading technological know-how
- Modern working in Berlin's City-West, with perks such as subsidized lunch, discount on BVG ticket, company (e-)bike leasing, urban sports club, mental well-being app, and - if needed/wanted - visa and relocation support
- Opportunities to connect with colleagues, such as team events, yoga classes, team runs, and more
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