Customer Service Representative (Spanish Bilingual)

Description

Job Overview

• Role: Customer Service Representative (Spanish Bilingual)
• Company: Snapscale
• Location: Philippines
• Employment Type: ['Full-Time']
• Experience Level: Entry-Level, Junior
• Category / Department: ['Customer Success']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

• Perform insurance verification (preferred but not required)
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality 

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Opportunities for career growth and development

Requirements

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
• Comfortable supporting US based clinics and physicians
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
• Demonstrates strong empathy and interpersonal skills when handling patient interactions
• Highly organized, detail-oriented, and reliable.
• Must have a stable internet connection and a quiet remote work environment

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Snapscale is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Philippines. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Customer Service Representative (Spanish Bilingual) position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.