Join everii
Are you passionate about B2B SaaS software and enjoy helping customers tackle their daily challenges? Do you find ways to provide simple solutions to complex topics and are you excited to enhance your support skills within a dynamic environment? Then, you're exactly where you need to be!
What You'll Be Doing
At everii, we are on a mission to help businesses optimize their workflows through innovative technology solutions. As a Customer Support Manager for our Kobold SaaS product, you'll be the first point of contact for our customers, ensuring their needs are met and solutions are provided promptly and effectively. Your role will involve managing and resolving customer inquiries, providing support across various departments, and continuously improving the support processes to ensure a seamless customer experience. You will also be part of a team that is constantly pushing the boundaries of modern SaaS software, making significant contributions to product development and support documentation.
Key Responsibilities
- Kundenkommunikation: You will be the primary contact for the 1st Level Support, interacting directly with our customers.
- Anfragenmanagement: You will handle and analyze incoming support tickets, providing timely and effective resolutions.
- Kundenunterstützung: You will provide guidance and support to customers, addressing technical and functional questions related to our planning tools.
- Lösungsentwicklung: Independently resolve customer queries and use modern tools such as databases and ticket systems.
- Produktverbesserung: You will identify opportunities for optimization and provide valuable feedback for product improvement.
- Dokumentation: You will maintain and enhance our support documentation, contribute to our knowledge base, and provide useful content for our support team.
Qualifications
- Basic Requirements: You should be familiar with AI tools and are eager to use them in your job. Additionally, you should have experience in customer support, account management, project management, or customer success management.
- Requirements: You need to have a good grasp of technical knowledge and enthusiasm for business software. You should be comfortable using modern SaaS solutions and be interested in improving the customer experience through your support work.
- Technical Knowledge: You should have a passion for technology, especially when it comes to AI and B2B software. You must be able to work effectively with remote teams and be comfortable with the hybrid work model.
- Communication Skills: You should have excellent communication skills, both in writing and speaking, and enjoy interacting with customers to resolve issues and provide solutions.
- Teamwork: You should be a team player and be committed to continuously improving the support process within the team.
- Language Skills: You should have excellent German language skills in both written and spoken forms, with good English skills as well.
Benefits
- Smart Work: We offer a modern office equipped with smart technologies, including remote work support, a hybrid work model, and opportunities for self-directed work.
- Individual Development: You will have the opportunity to work independently and continuously learn and grow within your role.
- Flat Hierarchies: You will have a quick and easy path to decisions and significant room for creativity and innovation.
- Workplace Culture: You will work in a modern office in the heart of Frankfurt, surrounded by fresh fruits, coffee, cold drinks, and a monthly breakfast.
- Lunch Allowance: You will receive a lunch allowance, and you can also claim a reimbursement for your EDENRED/Sachbezug.
We are excited to receive your application, including your salary expectation and the earliest date you would like to start.
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Feel free to apply for this position and start your journey at everii!
