Customer Reliability Engineer, Airflow | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.

CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• Cloud Engineering

• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.

• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.

• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• Provide feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.

• Participate remotely within a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience in Airflow administration and DAG creation

• Experience with Kubernetes/Docker/Containers

• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to open-source projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Fulltime

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Expert Career Tips for Customer Reliability Engineer, Airflow Roles

To succeed in a competitive market as a Customer Reliability Engineer, Airflow, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Customer Reliability Engineer, Airflow requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Customer Reliability Engineer, Airflow position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.