Customer Project Manager, Customer Service Delivery

Description

Job Overview

• Role: Customer Project Manager, Customer Service Delivery
• Company: Equinix, Inc
• Location: Enschede, Netherlands
• Employment Type: external
• Experience Level: Mid Level
• Category / Department: Project Management
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: The Muse

Job Description

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

We're looking for a Customer Project Manager (CPM) to lead customer-facing projects in a cloud, hosting, and managed services environment. You'll own delivery end-to-end, working closely with customers and internal technical teams to ensure projects land successfully.

This role suits someone who enjoys structured delivery, customer interaction, and technical collaboration in a dynamic environment.

What You'll Do

• Lead multiple customer projects from kick-off to delivery, on time and in scope
• Act as the main point of contact for customers, running status meetings and managing expectations
• Build and manage project plans, risks, and dependencies
• Coordinate engineering, operations, and service delivery teams
• Translate technical solutions into clear, customer-friendly updates
• Track progress, manage change, and report on milestones and KPIs

What You Bring

• Experience delivering customer-facing projects in cloud, hosting, managed services, data centres, or IT infrastructure
• Solid understanding of cloud, networking, and/or virtualisation concepts
• Strong organisation and communication skills; comfortable managing multiple projects
• Customer-focused, proactive, and solution-oriented
• Fluent in English and Dutch

Nice to Have

• Project management certification (PRINCE2, PMP, Agile)
• Experience with enterprise or global customers
• Familiarity with tools like Salesforce, ServiceNow, or Smartsheet

Why Join?

• Deliver high-visibility projects for global customers
• Grow your expertise across cloud, hosting, and managed services
• Work in a collaborative, inclusive team with real customer impact

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Equinix, Inc is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Enschede, Netherlands. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from The Muse.

How to Apply & Preparation Tips

To apply for the Customer Project Manager, Customer Service Delivery position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

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Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.