Customer Experience Champion - Remote US Opportunity | JobSetuu
Reddit r/forhire • Remote
Employment Type: Various •
Experience: •
Posted: 1 week ago
Hey folks,
We are seeking an experienced **Customer Engagement Lead** to develop and execute customer engagement strategies, drive strategic communications, and support enterprise-wide customer experience and transformation initiatives for a global organization.
**Good fit if you have the following requirements:**
* Bachelor’s degree; Master’s preferred in Communications, Business, Strategy, or a related field.
* 5–7 years of experience in **communications, marketing, customer engagement, experience strategy, or enterprise communications**.
* Proven experience developing customer-centric messaging and improving communication processes.
* Strong stakeholder management and cross-functional collaboration skills.
* Proven track record leading strategic initiatives with measurable business impact.
* Experience building enterprise capabilities and leading cross-functional transformation.
* Experience working in **B2B environments**.
* Technical acumen supporting automated and digital engagement.
* Experience with service design and design thinking methodologies.
* Strong understanding of organizational change and transformation.
* Exceptional written and verbal communication skills.
* Strong commercial and organizational acumen.
* Strategic thinker with a customer-first mindset.
* Ability to lead through ambiguity and influence across functions.
**Performance Objectives / What you'll be doing:**
* Develop and execute a customer engagement strategy aligned with customer journeys, brand positioning, and business goals.
* Establish customer touchpoint models and communication calendars across Product, CX, Sales, Marketing, and Supply Chain teams.
* Develop strategic, customer-centric messaging for key customer moments, product launches, program rollouts, policy changes, pricing updates, and strategic initiatives.
* Translate customer insights and journey data into engagement strategies that support loyalty, retention, and revenue.
* Lead engagement measurement and optimization using KPIs such as retention, NPS, revenue influence, open rates, click-through rates, and interaction depth.
* Drive cross-functional reviews to evaluate engagement performance and identify opportunities for improvement.
* Develop change communication frameworks, stakeholder alignment plans, and internal communications.
* Serve as a strategic advisor to leadership on customer communication and engagement.
* Train and mentor teams on customer-centric communication, brand voice, positioning, and experience design.
* Help build enterprise capabilities such as engagement platforms, personalization engines, and journey orchestration tools.
* Define and operationalize governance models for customer engagement across functions and channels.
**Location:** Remote
**Duration:** 3-month contract
**Employment Type:** Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
**Work Arrangement:** Remote
**US Pay rate:** .00 - .00
***Must be authorized to work in the US***
**If interested:**
Email your resume and availability to [**apply@aandbtalent.com**](mailto:apply@aandbtalent.com).
Apply on Company Site →
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