Client Partner | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Client Partner

Location: UK - London (expectation of being in London as required by team/ client)

Work where you do your best — fully remote or hybrid from one of our offices, the choice is yours!

Department: Client Services

Employment Type: Permanent

About YLD:

Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay.

We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done.

About the role:

YLD has witnessed tremendous growth, and we are excited to bring on board a new Client Partner.

This position will work full time supporting a few of our clients, collaborating with key stakeholders, and learning from our seasoned consultants in the Agile realm. A background in Engineering, Product Design, Delivery, or similar is a plus, but we embrace diverse experiences.

Your core responsibility will be to support our clients and consultants, ensuring our engagement is seamless and fruitful. With guidance from our senior leadership, you'll gain insights into the direction and strategy of our business.

This role places particular emphasis on Agile team leadership, facilitation, and delivery support, helping to nurture healthy, high-performing teams.

Your day-to-day responsibilities:

• Developing partnerships with our clients, fostering trust, and understanding their needs and concerns.
• Coordinating and motivating team members, as well as provide leadership and direction, with a focus on Agile facilitation (retrospectives, team health checks, continuous improvement).
• Participating in regular account reviews with clients and being a primary point of contact when issues arise. Providing weekly client updates to the wider YLD team.
• Supporting profitability and performance metrics across the engagement, helping ensure timely billing and payment processes.
• Elevating YLD's image within client organisations, contributing ideas for potential improvements.
• Collaborating with our People & Operations team on staffing matters, including participation in the interviewing process.
• Effectively addressing people-centric issues impacting client engagement with guidance from senior members, ensuring team health and collaboration remain strong
• Responsible for documenting actions and follow-ups, and making sure these are implemented in the most effective way possible.

Preferred qualifications:

• Some experience in a software development consultancy or a similar environment.
• An understanding of consulting and stakeholder management.
• Great organisational skills, can stay on top of things and work in a well-organised way.
• Familiarity with software delivery in varied settings; previous roles within a delivery team are advantageous (e.g. Scrum Master, Agile Coach, Delivery Lead) are advantageous.
• Strong communication skills, with an aptitude for building professional relationships.
• The ability to think strategically and tackle issues with a pragmatic approach.
• Strong facilitation, diplomacy and negotiation skills, enabling you to have difficult conversations with the client and team, and to guide teams toward continuous improvement.
• Financial acumen and a commercial mindset, while being equally comfortable supporting team health and delivery effectiveness.
• A commitment to diversity, fairness, and inclusion.

You should apply if you are:

• Self-motivated, proactive and always looking for ways to improve and develop yourself;
• A good communicator, both in writing and verbally. You’ll be able to explain technical ideas and concepts in business-friendly language;
• Detail oriented;
• Possess strong problem-solving skills that balance innovation with pragmatic technology choices to solve business needs;
• Used to working in a team-oriented, collaborative environment;
• Analytical and problem-solving-oriented;
• A genuine believer in diversity and fairness.

Benefits you’ll receive:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Enhanced pension scheme
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual learning and development budget for training courses and conferences
• £300 annual allowance for additional hardware
• Wellbeing & Performance Support via Oli including Therapy and Coaching
• Discretionary Bonus (depending on Company performance and results)
• Generous referral schemes

Our typical Recruitment Process looks like this:

• Intro call with someone from the Talent team (30/45 mins)
• 1st interview with our Senior Client Partner and one of the Client Partner Team (30/45 mins)
• Facilitation exercise with our Head of Client Services and Senior Client Partner (~1 hour)

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.

Expert Career Tips for Client Partner Roles

To succeed in a competitive market as a Client Partner, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Client Partner requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Client Partner position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.