Welcome to Navan, a revolutionary company at the forefront of making travel seamless and personalized. Our mission is to transform the travel experience for all, ensuring that our customers focus on the destination while we handle the logistics.
In our Travel Experience team, you'll be at the heart of this mission, directly supporting our users' needs. Your role will involve providing exceptional travel support, resolving issues, communicating effectively, and collaborating with internal teams to ensure a smooth customer experience. You'll also provide feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. As a key member of our fast-growing team, you'll impact daily operations, traveler experiences, and product development.
Responsibilities:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
Requirements:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory
- Language: Fluency in English and Hebrew – Mandatory
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
