Attraction Instructor | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

POSITION SUMMARY:

The Attraction Instructor is a versatile professional and pivotal position in ensuring guest satisfaction through the delivery of top-tier hospitality and safety standards within tours, attractions, and excursions on the Destination. This multifaceted role encompasses group instruction, safety enforcement, and specialized land, water, and height rescues. The Attraction Instructor role thrives on guest interaction, fostering a positive work atmosphere, prioritizing customer service, and delivering safety across all activities.

The Attraction Instructor specializes in leading, instructing, guiding, and overseeing tour participants, ensuring safety, enhancing the guest experience, and executing flawless operations in attraction, tours, activities, and experiences as directed by the Attractions & Recreation Lead. The core focus remains on guest safety, immediate response to emergencies, and proficient execution of advanced life-saving procedures in various environments.

Emotional resilience is paramount as the Attraction Instructor must maintain composure and rationality during high-stress situations, effectively managing their reactions and making sound decisions even in challenging circumstances. The role may also entail support for other aquatic activities and participation in the lifeguard program. Essential qualifications include exceptional guest engagement, meticulous attention to detail, a proactive problem-solving approach, unwavering concentration, strong swimming prowess, proficiency in CPR/First Aid, and comprehensive knowledge of our products and services.

All duties and responsibilities are performed following Company’s Brand Standards, philosophy, policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. All tours, attractions, and Instructors undergo rigorous third-party reviews to ensure the highest quality and safety standards. This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures safety and guest satisfaction by teaching and instructing activity techniques, safety, and the correct use of equipment, including but not limited to, equipment use, boundaries, routes, safety information, weather concerns, communication procedures, and emergency protocol.

• Delivers experiences so Guests feel confident and capable in new activities and enables the Guests to overcome challenges to succeed including delivery of clear and concise briefings

• Provides expert advice to Guests on equipment use and fit ensuring they are using the correct type and size.

• Leads, instructs, guides, and supervises attractions, activities, and experiences, etc. in a safe and responsible way.

• Communicates positively and enthusiastically with Guests while identifying nature and points of interest within the environment.

• Manages and controls large diverse groups of varying abilities, backgrounds, and ages. Demonstrates and leads a safety-first culture in all activities.

• Demonstrate a keen ability to interpret body language cues, respond effectively, and adeptly manage a variety of interpersonal situations.

• Applies sound logic and reasoning to assess situations and exhibits the capacity to adapt within the established protocols to manage various scenarios.

• Uses clear and professional communication while using the radio channel provided for the operation.

• Exemplifies strong time management skills, conducts tours in a timely manner, and effectively prioritizes and completes tasks.

• Demonstrates effective teamwork while maintaining a high degree of autonomy and self-driven productivity. Sets up and closes working areas as per schedule following all protocols.

• Turns challenges into opportunities by actively listening to and quickly resolving Guest complaints.

• Acknowledges distress signals, maintains a calm demeanor, and responds actively to any emergency (on land, in water, or at height) and/or assist if needed as per Company procedures.

• Inspects areas and reports any structural and/or operational issues to the Management according to company and manufacturer standards.

• Communicates clearly and concisely to Guests, Team Members, and Management in both verbal and written format.

• Maintains communication equipment and ensures it is in good working order.

• Trains new Team Members on tour, attraction, and instructing procedures.

• Demonstrates exemplary skills in PWC handling and rescue techniques.

• Cleans and conducts safety checks on all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, Zipline equipment, etc.

• Conducts general maintenance of all equipment including but not limited to, kayaks, paddleboards, paddleboats, PWCs, boats, rescue equipment, EZ dock, dock anchors, and Zipline equipment (i.e., harnesses, safety straps, carabiners, trolleys, lanyards, ropes, braking system, pulleys, etc.). Removes, replaces, and reports any malfunctioning parts to the Management. Writes reports and completes maintenance logs on a daily, weekly, and monthly basis.

• Maintains knowledge of all Destination attractions and activities to manage customer inquiries.

• Participates in the building or repairing of floating docks, buoy lines, and other equipment as directed by the Management.

• Maintains cleanliness and integrity of the assigned position. Adheres to a Company confidentiality agreement.

• Maintains Company designated lifeguard certification, above average fitness level, swimming, rescue, CPR/First Aid skills and Rope rescue qualification.

• Delivers tasks and training under conditions that are always audit ready. Participate in third-party inspections of the operation and maintenance of attractions.

• Participates in training and meetings. Notifies the Manager regarding work schedules and time records.

• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.

• Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains a safe and sanitary environment for Guests and fellow Team Members.

QUALIFICATIONS:

• A High School Diploma or equivalent vocational training is required. Ability to perform basic math functions.

• Two (2) years of experience in a similar role (guiding/teaching).

• Qualifications in rescue, lifeguarding, and first aid advantageous with expertise in rope rescues considered an asset.

• Proven group supervision experience and ability to manage guide groups. Climbing experience is desirable.

• Ability to pass a Company-required swim test and gain Company designated lifeguard certification and first aid certification

• Ability to obtain National Fire Protection Association (NFPA) Rope Rescue certification.

• Ability to work positively and cooperatively in a diverse international environment.

• Knowledge of customer service, needs assessment, problem resolution, and achievement of quality service standards.

• Demonstrated aptitude for the management of headcount on tour. Effective verbal communications skills.

• Previous experience in sales or the ability to sell, upsell, and cross-sell products and services is an advantage.

• Experience in driving boats or the ability to learn and develop the skill is required to effectively perform rescues.

• Ability to work under pressure without losing concentration and attention to the details.

• Ability to operate and perform maintenance on a variety of water equipment such as but not limited to scuba equipment, boats, PWCs, kayaks, and more is an advantage.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.

• Must be physically fit and demonstrate a non-stop 300 meters swim (no backstroke), 2 min water tread without use of hands, and dive 3-4 meters to the ocean floor picking up a 10 pounds weight. Only 1 attempt is permitted, all events are to be carried out consecutively (with no rest in-between) within 30 minutes.

• Ability to pass a physical test.

Expert Career Tips for Attraction Instructor Roles

To succeed in a competitive market as a Attraction Instructor , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Attraction Instructor requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Attraction Instructor position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.