Application Experience Specialist | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Berlin
• Job Type: Full-Time

Job Description

YOUR FUTURE, ON DEMAND

The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want.

Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do.

THE ROLE

You are a guardian of the Zattoo IPTV platform. At Zattoo, we make streaming easy, and your job is to ensure that stays true even as our technology evolves. As an Application Experience Specialist, you sit at the intersection of technical defect management and user experience optimization.

You don't just ask, "Is the system up?” you ask, "Is it working well for the user?" You will spend your time investigating bugs, recreating friction points, and translating user struggles into actionable Friction Reports for our Product Managers. Whether supporting our D2C users or ensuring a smooth launch for our new TVaaS B2B partners, you ensure that when a user hits "Play," the experience is seamless.

WHAT YOU’LL DO

Investigate & Diagnose

• Identify and diagnose bugs across our IPTV platform. You will deep-dive into issues to find the root cause, specify clear recreation steps, and describe actual vs. expected behavior.
• Use our suite of tools including Kibana, Grafana, New Relic, Sentry, and in-house monitoring/config solutions to trace issues through the stack, from the client app to the backend.
• Leverage AI-driven detection and log-parsing tools to accelerate the identification of patterns in system failures, reducing the "Time to Diagnosis" for complex defects.
• Act as a bridge for our Client Success Management and D2C Support teams, turning vague user symptoms into detailed technical diagnoses.
• Test and verify critical bug fixes and release candidates via tools such as AppCentre to ensure "streaming stays easy" for every update.

Experience Optimization

• Support the rollout of our React Native universal app, ensuring a high-quality, consistent experience across Web, Mobile, and TV platforms.
• Act as the experience gatekeeper for new B2B partner launches, ensuring that critical user-facing issues are resolved.
• Analyze end-to-end user journeys, specifically the step-by-step flows, to identify exactly where friction occurs in the user experience.
• Work closely with Product Managers to influence the roadmap based on user pain points, ensuring that issues are prioritized alongside technical fixes.
• Review logs and session data to identify where users get "stuck." You will help us scope and implement modern tools to better visualize user behaviour.
• Propose UI/UX tweaks and logic changes that proactively improve the app's "feel" and reduce the overall volume of support tickets.

WHAT YOU’LL BRING

• 2+ years of previous experience in a technical support, customer support or application support role
• Knowledge of HLS/DASH manifest files, adaptive bitrate streaming, and video delivery pipelines
• Understanding of APIs, DNS, load balancers, CDN architecture, and HTTP status codes
• Excellent written and verbal communication skills in both German and English.
• The ability to articulate complex technical information clearly to diverse audiences.
• Familiarity with monitoring tools: Kibana, Grafana, New Relic, or similar
• Urgency and ownership when services impact real-time user experiences
• Curiosity to investigate beyond symptoms to identify true root causes and to understand why systems fail

Bonus:

• Exposure to React Native debugging tools (Reactotron, Chrome DevTools, Redux DevTools)
• Familiarity with cross-platform TV app development across Android TV, Fire TV, Apple TV, Web TV

WHY JOIN US?

At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all.

WHAT WE OFFER YOU

• Reward: strong market competitive salary
• Recharge: 30 days vacation plus public holidays
• Regulate:trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year

Plus:

• We’re sharing: Free access to the best streaming experience on the market
• We're developing: Your own development budget, German classes and Zattoo all-company hack days
• **We’re inclusive: ‘**Zattooies’ are a fun, engaged, and diverse team made up of 47 nationalities
• We’re healthy: Health checks, mental wellbeing support, team sports and more!
• We’re responsible: We are carbon neutral, an active employee Green team, discounted BVG tickets and free bike rentals
• We’re sociable: A calendar of events with fireside chats, lunches, in-house bar, BBQ’s, monthly socials, summer party and an annual off-site event

Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to the future of TV.

Find more English Speaking Jobs in Germany on Arbeitnow

Expert Career Tips for Application Experience Specialist Roles

To succeed in a competitive market as a Application Experience Specialist, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Application Experience Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Berlin and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Berlin, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Application Experience Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.