Analyst Customer Success Measurement US | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Opportunity

The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform.

Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.

As Cint continues to grow its Measurement business, this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations. Success in this role requires equal parts curiosity, communication, and analytical thinking.

The position plays a critical role in driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. It also offers the opportunity to influence processes, strengthen customer partnerships, and contribute to the continued evolution of the Measurement Customer Success team.

Responsibilities

• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success
  
  

• Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership
  
  

• Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations
  
  

• Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success
  
  

• Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations
  
  

• Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience
  
  

• Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement
  
  

• Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success
  
  

• Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness
  
  

• Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce
  
  

• Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through
  
  

• Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape
  

Qualifications

• BA/BS degree
  
  

• Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role
  
  

• Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner
  
  

• Demonstrated ability to build credibility and relationships with customers and internal stakeholders
  
  

• Strong analytical, problem-solving, and critical-thinking skills
  
  

• Comfortable interpreting data and translating findings into meaningful recommendations
  
  

• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions
  
  

• Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)
  
  

• Highly organized with the ability to manage multiple priorities and deadlines
  
  

• Detail-oriented, self-motivated, and eager to learn new skills and concepts
  
  

• Strong sense of ownership and accountability
  
  

• Adaptable and comfortable working in a fast-paced, evolving environment
  
  

• Positive attitude and collaborative team-player mentality
  
  

Preferred Qualifications

• Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured
  
  

• Experience in advertising technology, market research, media measurement, customer success, or related industries
  
  

• Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms
  
  

• Market research coursework or experience
  
  

• Working knowledge of statistical concepts and research methodology
  
  

• Experience presenting insights, recommendations, or analytical findings to customers or stakeholders
  
  

• Experience supporting enterprise customers or strategic client relationships
  

Candidates from Central or East Coast required

Anticipated Salary Range (US Only):

The anticipated pay range for this role is $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000. In addition, this position is also eligible for the following benefits:

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
  
  

• 401K with company matching
  
  

• PTO, unlimited sick days
  
  

• Remote Work
  
  

• Paid maternity and paternity leave
  
  

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.

Expert Career Tips for Analyst Customer Success Measurement US Roles

To succeed in a competitive market as a Analyst Customer Success Measurement US , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Analyst Customer Success Measurement US requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Analyst Customer Success Measurement US position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.