Account Manager*in / Client Partner*in (f/m/d) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Munich
• Job Type: Full-Time

Job Description

Wir suchen ab sofort eine/n Account Director / Client Partner (f/m/d) in Vollzeit (40 Std./Woche) in München bei 5 Tagen Home Office / Monat.

Als Account Director / Client Partner (f/m/d) verantwortest du den langfristigen Erfolg, die Entwicklung und das Wachstum unserer Bestandskunden. Du führst Kunden strategisch, erkennst neue Potenziale und sorgst dafür, dass aus erfolgreichen Projekten langfristige Partnerschaften entstehen.

Dabei fungierst du als zentraler Sparringspartner auf Augenhöhe, steuerst Kundenprojekte gemeinsam mit unseren Fachbereichen und entwickelst kontinuierlich neue Maßnahmen, um die Ziele unserer Kunden und die Zusammenarbeit mit Moby Digg weiter auszubauen.

Dein Erfolg wird daran gemessen, wie gut du Kunden langfristig bindest, zusätzliche Umsatzpotenziale erschließt und Projekte wirtschaftlich zum Erfolg führst. Zu deinen wichtigsten KPIs zählen Retention, Kundenzufriedenheit (NPS), Umsatzwachstum bestehender Kunden sowie Upsell- und Cross-Sell-Umsätze.

Aufgaben

Dein Aufgaben:

• Strategische Betreuung und Weiterentwicklung von Bestandskunden
• Durchführung von Weekly-, Monthly- und Quarterly-Strategiegesprächen
• Entwicklung von Wachstums- und Maßnahmenplänen für Kundenaccounts
• Identifikation und Realisierung von Upselling- und Cross-Selling-Potenzialen
• Steuerung von Projekten in den Bereichen Brand, Marketing und Talent
• Verantwortung für Projektbudgets, Rentabilität und Ressourcenplanung
• Koordination interner Teams zur erfolgreichen Projektumsetzung
• Analyse von Kundenkennzahlen sowie Ableitung konkreter Handlungsempfehlungen
• Sicherstellung einer hohen Kundenzufriedenheit und langfristigen Kundenbindung
• Einsatz moderner KI-Tools wie Claude zur Projektsteuerung, Recherche, Strukturierung und Effizienzsteigerung

Qualifikation

Erfolg wird gemessen an:

• Umsatzentwicklung der betreuten Kunden
• Upsell- und Cross-Sell-Umsatz
• Kundenbindung (Retention)
• Kundenzufriedenheit (NPS)
• Erreichung der Kunden- und Projektziele

Dein Profil:

• Mindestens 5 Jahre Erfahrung im Account Management, Client Service oder Projektmanagement in einer Digital-, Marketing- oder Branding-Agentur
• Nachweisbare Erfahrung mit Corporate Websites Launches & CMS, Landing-Page-Projekten und digitalen Werbekampagnen (Funnel/Meta/LinkedIn/TikTok/Google)
• Erfahrung in der Betreuung von Kundenprojekten im digitalen Marketingumfeld
• Verhandlungssicher in Deutsch und Englisch (Schrift und Sprache)
• Hohe Beratungs- und Kommunikationsstärke
• Unternehmerisches, strategisches Denken und ausgeprägte Kundenorientierung
• Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise
• Sicherer Umgang mit KI-Tools wie Claude, ChatGPT oder vergleichbaren Systemen
• Erfahrung in Budgetplanung, Projektsteuerung und Ressourcenmanagement

Benefits

Benefits:

• eGym Wellpass
• 31 Urlaubstage im Jahr
• 5 Tage Home Office im Monat
• Wir bezuschussen deine betriebliche Altersvorsorge mit 20 %
• Quartalweises / monatliches Entwicklungsgespräch
• KPI-getriebene Unternehmenskultur

Gehalt:

Je nach deiner Entwicklungsstufe haben wir für diese Stelle ein Jahresgehalt von 68.000 € bis 83.000 € vorgesehen.

Unser Credo ist "Empower Growth". Wir wollen die Unternehmen unserer Kunden aber auch uns selbst zum Wachsen bringen. Persönlich wie unternehmerisch.

Wenn du Lust hast in einem starken Team dich zu entfalten und Dinge zu bewegen, komm zu uns! Wir sind Macher mit Herz und Mission.

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Expert Career Tips for Account Manager*in / Client Partner*in (f/m/d) Roles

To succeed in a competitive market as a Account Manager*in / Client Partner*in (f/m/d), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Account Manager*in / Client Partner*in (f/m/d) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Munich and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Munich, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Account Manager*in / Client Partner*in (f/m/d) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.