Twilio: Senior Environmental Sustainability & ESG Manager | JobSetuu

Description

Job Overview

• Source: WeWorkRemotely

Job Description

Headquarters: Remote - US

See yourself at Twilio

Join the team as Twilio’s next  Senior Environmental Sustainability & ESG Manager.

About the job

This position is needed to implement, operate, and continuously improve the company’s existing environmental sustainability and ESG programs. This role ensures that our Environmental Sustainability and ESG priorities are executed with excellence, rigor, and cross-functional coordination within established strategic direction. 

Responsibilities

In this role, you’ll lead:

Strategy, Governance, and Leadership

• Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations and proposals for executive leadership consideration, and driving alignment with enterprise goals.
• Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches.
• Own the long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways to achieve targets, which could include internal behavior or process changes, market-based instruments (e.g., SAFc, VPPA), high-quality carbon offsets, supplier-based sustainability initiatives.
• In partnership with the VP, Social & Environmental Impact, maintain and promote sound ESG governance practices, including the integration of climate risks into the Enterprise Risk Management (ERM) process and educating leadership and the Board on emerging ESG developments.
• Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride.

ESG Regulatory Compliance and Reporting

• Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.
• Manage existing compliance programs and stand up new, robust processes where gaps exist by translating regulatory or framework requirements into practical execution steps.
• Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses.
• Oversee the project management of voluntary reports (e.g., annual Impact Report), assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review.
• Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA) as needed to identify evolving impacts, risks, and opportunities.
• Monitor and recommend alignment with third-party reporting frameworks (e.g., ESRS, SASB, TCFD) and manage the implementation of programs required to align with these standards.
• Support internal and external sustainability reporting by preparing accurate, consistent, and audit-ready inputs. Identify gaps in ESG data collection and establish robust new data processes to maintain a sufficient audit trail for internal and external assurance.

Commercial Alignment and Stakeholder Management

• Develop a consistent strategy for responding to RFPs, customer questionnaires, and inquiries to effectively and accurately communicate the company’s ESG performance and ESG value proposition.
• Serve as the ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums that protect business interests and advance ESG goals.
• Review and approve all submissions to ESG rating agencies (e.g., ISS, CDP, EcoVadis) and monitor peer trends to adjust program design and meet stakeholder needs.
• Partner with internal stakeholders to integrate sustainability considerations into strategic programming (e.g., grants, procurement) and design projects that improve overall ESG performance.
• Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts, such as data centers and other high-growth interest areas.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.
• Demonstrated experience executing sustainability programs within established frameworks.
• Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges.
• Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.
• Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions.
• Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations, which could include CSRD, CA SB253, CA SB261, or others.
• Strong written and verbal communication skills, including executive-ready materials.

Desired:

• Experience in the technology sector or high-growth environments.
• Familiarity with climate accounting and environmental data systems.
• Proactive in learning and adapting to new systems, platforms, and emerging technologies.
• Bachelor’s degree required; advanced degree or certifications a plus.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.
• Based in the San Francisco Bay area, California: $166,400 - $208,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs. 

To apply: https://weworkremotely.com/remote-jobs/twilio-senior-environmental-sustainability-esg-manager

Expert Career Tips for Twilio: Senior Environmental Sustainability & ESG Manager Roles

To succeed in a competitive market as a Twilio: Senior Environmental Sustainability & ESG Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Twilio: Senior Environmental Sustainability & ESG Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Twilio: Senior Environmental Sustainability & ESG Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.