Twilio: Global Event Manager, Event Content and Speaker Operations | JobSetuu

Description

Job Overview

• Source: WeWorkRemotely

Job Description

Headquarters: Remote - US

See yourself at Twilio

Join the team as Twilio’s next Global Event Manager, Event Content and Speaker Operations.

About the job

Twilio’s events bring our customers, partners, developers, and employees together around the ideas shaping the future of communications. This role helps make those moments possible by ensuring every speaker feels prepared, supported, and ready to deliver.

As Global Event Manager, Event Content and Speaker Operations, you will own the behind-the-scenes engine that keeps our content programs moving. You’ll manage the speaker journey from confirmation through show day, lead content operations across our event portfolio, and bring structure to the many details that turn an agenda into a polished live experience.

You’ll work across teams, systems, timelines, and time zones to keep speaker communications clear, content accurate, milestones on track, and production handoffs seamless. Just as importantly, you’ll create a thoughtful, high-touch experience for the executives, customers, employees, and partners who trust Twilio with their stories.

This role is a great fit for someone who loves bringing order to complexity, builds trust quickly, and knows that the best event experiences are powered by both strong operations and genuine care.

Responsibilities

In this role, you’ll:

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
• Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect, what is needed from them, and where to go for help.
• Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs.
• Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents.
• Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned.
• Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team.
• Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones so speakers and production teams are prepared for showtime.
• Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows.
• Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed.
• Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio.
• Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized through one accountable workstream.
• Build scalable processes and mechanisms that can be reused across programs and supported over time by agency partners or future coordinator resources.
• Lead post-event retrospectives for speaker experience and content operations, turning lessons learned into stronger workflows for future events.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events.
• Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines.
• Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks.
• Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution.
• Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines.
• Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs.
• Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting.
• Excellent communication and stakeholder-management skills, with the ability to create clarity, build trust, enforce deadlines diplomatically, and stay calm in high-pressure situations.
• Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness.
• Ability to manage multiple priorities across teams and time zones while keeping work moving toward immovable event deadlines.

Desired:

• Experience supporting large-scale technology, SaaS, developer, customer, sales, executive, or internal events.
• Hands-on experience with event content and speaker-management platforms such as Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar tools.
• Experience partnering with Product Marketing, Customer Marketing, executive offices, Brand, Creative, Legal, Sales Enablement, and event-production teams.
• Experience building repeatable speaker communications, content-operations playbooks, data-governance processes, or onsite speaker-support models.
• Experience guiding agency partners, contractors, or coordinator-level support.
• Comfort operating in a fast-paced, matrixed environment with shifting priorities, high-volume communications, multiple stakeholders, and highly visible deadlines.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $87,840 - $109,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200.
• Based in the San Francisco Bay area, California: $103,200 - 129,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs. 

To apply: https://weworkremotely.com/remote-jobs/twilio-global-event-manager-event-content-and-speaker-operations

Expert Career Tips for Twilio: Global Event Manager, Event Content and Speaker Operations Roles

To succeed in a competitive market as a Twilio: Global Event Manager, Event Content and Speaker Operations, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Twilio: Global Event Manager, Event Content and Speaker Operations requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

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