Support Technician Level 1 2 | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

Job Details

Description

WE MAKE PEOPLE SMILE

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy.

Magic Memories is a global leader in capturing and delivering cherished memories for guests at leading tourist attractions and entertainment venues. We combine cutting-edge technology with exceptional guest service to create personalized photo and video experiences that make people smile. Our innovative approach and commitment to excellence have made us a trusted partner for attractions worldwide.

About The Role

We are seeking a motivated and versatile Level 1/2 Technical Support Specialist to join our dynamic team. This role is crucial in ensuring the smooth operation of our technical systems for both internal staff and external partners. The ideal candidate will be a proactive problem-solver with a passion for technology, capable of providing excellent customer service, assisting in the development and deployment of new products and systems, and maintaining optimal uptime and performance for our on-site installations.

Key Responsibilities

• Provide Level 1 and 2 technical support for internal users and external partners on our hardware, software, and network systems, including specialized photo capture and retail solutions.
• Troubleshoot and resolve technical issues received via phone, email, or ticketing system, escalating complex problems as needed.
• Assist in the full lifecycle of new products and systems, from testing and configuration to deployment and installation at partner sites.
• Ensure optimal on-site system uptime and performance through proactive monitoring, routine maintenance, and troubleshooting.
• Primarily work from home-based, but will require availability to travel to partner locations.
• Provide remote and on-site support as required.
• Create and maintain comprehensive
  
  

support documentation and ensure adherence to security protocols.

The Technical Requirements

Level 1:

• 0-2 years of experience in a technical support or IT helpdesk role.
• Basic understanding of computer hardware, Windows OS, and networking.
• Ability to learn new technologies quickly and follow documented procedures.
  
  

Level 2 (preferred)

• 2+ years of experience in a technical support role with demonstrated L2 tasks.
• Basic understanding of Debian Based Linux Distributions.
• Strong troubleshooting across hardware (PCs, POS, peripherals), software (Windows OS, proprietary apps), and network environments (LAN/WAN, TCP/IP).
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ConnectWise, NinjaOne).
• Familiarity with system deployment, imaging, and configuration.
  
  

Desirable (Both Levels)

• Experience with photography equipment, POS systems, or retail technology.
• IT certifications (e.g., CompTIA A+, Network+).
• Familiarity with cloud systems.
• Experience working in the tourism or entertainment industry.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Adaptable and able to thrive in a fast-paced, evolving environment.
• Valid driver's license; willingness to travel.
  
  

The Non-Technical Requirements

• Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team
• Advanced analytical skills and problem-solving skills
• Work efficiently and expediently to minimize outages
• Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability
• The ability to remain calm, open-minded, and professional in an occasionally stressful
  
  

and a demanding work environment with a wide variety of personalities

• Acumen to perform remote support with internal customers when applicable
• Excellent communication skills, both written and verbal
• Comfort with consistent chat platform usage (Slack)
• Strong personal confidence with a drive to make a positive impact
• Organization and tenacity to see issues through to resolution
• Working within agreed-upon timelines and deadlines; delivering excellent results with a clear timeline in place
• Team-focused; a willingness to partner, teach, document, and learn
  
  

Why join Magic Memories?

• Be part of a fun, innovative, and global company.
• Opportunities for growth in a dynamic industry.
• Work with cutting-edge technology in tourism & entertainment.
• Supportive team and the chance to make a real impact!
• Hiring Immediately**
  
  

Job Type: Full Time

Classification: Non - Exempt

Compensation: $24 - 26/hr.

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.

Expert Career Tips for Support Technician Level 1 2 Roles

To succeed in a competitive market as a Support Technician Level 1 2 , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Support Technician Level 1 2 requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Support Technician Level 1 2 position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.