Senior People Process Optimization Strategist

Description

Job Overview

• Role: Senior People Process Optimization Strategist
• Company: DoorDash
• Location: Flexible / Remote
• Employment Type: external
• Experience Level: Senior Level
• Category / Department: Business Operations
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: The Muse

Job Description

About the Role

We are building a more efficient, intelligent, and AI-enabled People Operating System. As a Senior People Process Optimization Strategist, you will drive the execution of process transformation initiatives that improve the end-to-end employee experience across DoorDash and Wolt.

You'll own workstreams within a broader transformation roadmap, identifying inefficiencies, redesigning processes, and implementing scalable, tech-enabled solutions. This role is equal parts process design, execution, and change management: success is not just delivering solutions, but ensuring they are adopted and deliver measurable impact.

You will partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally, and report to the Senior Manager, People Process Transformation and Continuous Improvement.

You will report to the Senior Manager, People Process Transformation and Continuous Improvement.

Success in this role looks like: faster, simpler processes; high adoption of new ways of working; and clear, measurable improvements in efficiency, quality, and employee experience.

You're excited about this opportunity because you will...

• Own and execute process transformation initiatives across People functions (e.g., HR, Talent Acquisition, onboarding, lifecycle processes)
• Analyze current-state processes to identify inefficiencies, root causes, and automation opportunities
• Redesign workflows using continuous improvement methodologies (e.g., Lean, Six Sigma) to reduce friction and cycle times
• Partner with Product and Engineering to deliver scalable, tech-enabled solutions
• Drive change management for new processes, including stakeholder alignment, communication, and rollout planning
• Assess change impacts, identify risks, and build mitigation plans to support successful implementation
• Develop enablement materials (e.g., playbooks, training, guidance) to ensure teams can effectively adopt new processes
• Define and track success metrics (e.g., time savings, SLA improvements, quality, adoption) and iterate based on results
• Facilitate cross-functional working sessions to align on requirements and move initiatives forward
• Build and maintain dashboards or reporting to monitor process performance and identify gaps
• Ensure solutions are intuitive, scalable, and drive sustained behavior change and improved employee experience

We're excited about you because...

• 4-8+ years of experience in process transformation, continuous improvement, or operations (HR/People experience a plus)
• Hands-on experience applying Lean, Six Sigma, or similar methodologies (certification a plus, not required)
• Proven track record of delivering measurable improvements (e.g., reduced cycle time, cost savings, increased quality or adoption)
• Experience driving or supporting change management and adoption of new processes, systems, or tools
• Strong problem-solving skills with the ability to identify root causes and translate insights into practical solutions
• Comfort working cross-functionally with business, operations, and technical stakeholders
• Ability to manage multiple workstreams and operate effectively in a fast-paced, evolving environment
• Data-driven mindset with the ability to define success metrics and measure impact
• Clear communicator who can influence without direct authority and translate complex changes into actionable guidance

We expect this position to be filled by 6/8/26.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000-$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Salary & Compensation

The salary for this role is not publicly disclosed. Based on industry benchmarks, roles of this type in India or remote-first companies typically offer compensation in line with market rates for the experience level required. We recommend researching platforms like Glassdoor, Levels.fyi, or AmbitionBox to gauge expected ranges before your offer discussion.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Fully Remote

This role is designed for a fully remote work arrangement. You will have the flexibility to work from any location, provided you have a stable internet connection and can align with the team's core collaboration hours. The company supports remote employees with the necessary tools, virtual team-building activities, and regular check-ins to ensure productivity and a strong sense of belonging. Equipment and home-office stipends may be provided — check the job listing or confirm during the offer stage.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

DoorDash is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Flexible / Remote. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from The Muse.

How to Apply & Preparation Tips

To apply for the Senior People Process Optimization Strategist position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.