Senior Manager, Key Customer Management, Digital Commerce – Digital Tools

Description

Job Overview

• Role: Senior Manager, Key Customer Management, Digital Commerce – Digital Tools
• Company: The Coca-Cola Company
• Location: China
• Employment Type: ['Full-Time']
• Experience Level: Senior
• Category / Department: ['Customer Success']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

Job Description Summary:

Manager: Senior Director, Digital Commerce

Role Type: Individual Contributor
Language: Fluent English & Mandarin
Relocation Provided: limited relocation available (domestic location).

Please note: This role is not a fully remote position. The selected candidate will need to be based in Shanghai and follow our hybrid work setup.

Job Summary

The Senior Manager, Key Customer Management, Digital Commerce – Digital Tools is responsible for enabling key account teams through data‑driven insights and intelligent digital tools. The role supports key customer management by providing sales data analysis, performance insights and digital solutions that enhance decision‑making, execution effectiveness and customer collaboration.

This role leads the development and application of digital sales tools, working closely with cross teams to translate commercial needs into scalable, fit‑for‑purpose solutions. By embedding data, automation and intelligent tools into key account ways of working, the role helps accelerate digital selling capabilities and improve overall commercial productivity.

What You’ll Do for Us

• Enable key account management teams through sales data, performance insights and digital tools, supporting effective decision‑making and customer development.
• Drive the application and continuous enhancement of digital and intelligent tools and solutions to improve sales effectiveness and customer engagement.
• Act as a bridge between commercial needs and digital solutions, translating business requirements into practical, scalable tools and ways of working.
• Support the adoption and continuous improvement of digital tools and data‑driven practices across key customer teams.
• Contribute to digital commerce and key customer initiatives in response to evolving business priorities and market needs.
• Perform other job‑related duties as assigned, aligned with the ongoing evolution of the role and the organization.

Requirements & Qualifications

• Bachelor’s degree or above in Business Administration, Marketing, Finance, Economics, or related field.
• 5+ years of relevant experience in FMCG or similarly complex organizations. With solid experience working with digital, data or intelligent tools.
• Solid understanding in key account management, sales processes, digital commerce, or related commercial areas. With the ability to leverage data and digital tools to support commercial decision making.
• Demonstrated ability to operate effectively in matrixed environments, influencing cross functional stakeholders and aligning internal teams.
• Fluent in English and Mandarin, with the ability to engage senior stakeholders across functions in a fast‑paced environment.

Skills:

Channels Strategy, Conversion Rate, Customer Insights, Data Science, Demand Generation, Digital Tools (Inactive), Microsoft Power Business Intelligence (BI), Sales Channel Development

Location(s):

China

City/Cities:

Shanghai

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

May 28, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

The Coca-Cola Company is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around China. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Senior Manager, Key Customer Management, Digital Commerce – Digital Tools position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.