Senior IT Manager | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role_

// At Masabi, we build the technology that powers some of the world’s largest transit systems, and that starts with making sure our own people have a seamless, secure and reliable tech experience.

As our Senior IT Manager, you’ll lead the internal business systems, data flows and IT projects that help Masabi operate, scale and make better decisions as a global SaaS company. You’ll take a lead role in projects that enable the workforce with AI and automation tools.

Masabi has information and processes spread across tools such as finance systems, people systems, Jira, PSA tools and reporting platforms. You’ll bring structure to that landscape, making sure systems are connected, well-managed and able to support clearer reporting across the business.

This is a hands-on leadership role, focused on internal systems, tooling, data, automation and IT projects. You’ll also manage a small team of support engineers, helping them build clear processes and provide a reliable, helpful support experience.

The right person will care about both people and systems. You’ll spot where tools create friction, where data is hard to access, and where teams are losing time to manual work, then take the lead in making things simpler, more joined up and more useful.

Location_

// This role is only available for candidates based in Romania in a fully remote model

Responsibilities_

• Lead the deployment of Masabi’s internal AI tooling and automation strategy, helping others automate their work and use tools like LLMs effectively.

• Manage Masabi’s internal business systems, data flows and IT projects, ensuring our tools and processes support a growing global business.

• Shape Masabi’s internal data strategy, providing governance and support across all data platforms and delivering clear BI reporting across the business.

• Lead the Service Desk function and manage two Support Engineers, helping shape support processes and ensuring a reliable, responsive support experience.

• Partner with vendors and internal stakeholders to manage purchases, renewals, consolidation, cost awareness and platform effectiveness across employee tooling.

• Oversee the end-user technology environment, including devices, identity and access management, SSO, MDM, provisioning and endpoint management.

About You_

• Curious about AI and interested in practical ways to reduce repetitive work, improve workflows, strengthen reporting, and help teams get more value from the tools they use.

• Experience leading internal technology, business systems, or IT operations within a tech-led environment supporting 200+ users.

• Comfortable setting direction for internal systems while remaining hands-on with tooling, projects, and day-to-day problem solving.

• Strong understanding of business systems such as ERP, CRM, PSA, finance, people, or delivery platforms, with a focus on improving how teams operate and collaborate.

• Good understanding of data strategy, including improving reporting, data quality, and operational visibility across a business.

• Strong experience across core IT platforms including SSO, MDM, endpoint management, Google Workspace, and access management tooling.

• Confident partnering with vendors and stakeholders to make thoughtful decisions around tooling, cost management, and business impact.

• Experience leading or supporting a small team, creating clear processes and delivering a reliable, people-first support experience.

• You bring good judgement around security, access controls, governance and compliance processes

Nice To Have_

• Experience working with BI tools, reporting platforms, BigQuery or similar internal data environments

• Experience with PSA tools, project profitability, delivery reporting or operational metrics

• Experience supporting acquisitions, system consolidation or tool rationalisation

Some Of Our Benefits_

• 25 days holiday per year plus the Christmas Shutdown (another 3 days)

• Premium medical care via Regina Maria

• Mental health support

• Menopause support

• Regular social gatherings with a monthly allowance for each employee

• Up to €1000 training budget per year

• €200 to spend on your home office

• Choice of workstation

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

Expert Career Tips for Senior IT Manager Roles

To succeed in a competitive market as a Senior IT Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Senior IT Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Senior IT Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.