Seasonal Customer Care Market Specialist | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Title: Seasonal Customer Care Market Specialist

Rate: $21/hour CAD

Location: Remote (within Canada)

Application Deadline: Friday, July 31st, 2026 at 5:00pm PST

Start Date: October 12, 2026 OR October 26, 2026 

Terms of employment: Full-Time, Hourly, Seasonal 

• Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027. 
• For successful current core staff members, you will return to your core role within the business once your seasonal contract is complete.

Availability: Seasonal contract will run until or before January 31, 2027. Hourly, with an ability to work a minimum of 4 days per week, including at least 1 weekend day. Hours of operation are from 6am - 6:15pm PST (week days) and 7am - 3:30pm PST (weekend days). Extended hours apply from mid-November to mid-January. Must be available on December 26th. Blackout dates for time off requests in effect during this period. 

Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household.

The Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care teams across the Global Lush Group. You know how to be curious about their opportunities and how to be real with feedback and support.

As a growing business, Lush needs people who can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to the Customer Care Market Manager, the Customer Care Specialist undertakes the following RESPONSIBILITIES: 

• Communicate with global Lush customers through various channels, including phone, chat, text, and email
• Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information 
• Assist with responding to customers in crisis situations 
• Assist customers with digital orders 
• Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support
• Stay up to date with brand and product training to provide information on products and company initiatives. 
• Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc.
• Drive sales through effective Product recommendations
• Investigate lost packages with our transport partners
• Follow and promote all company policies, guidelines, procedures, and expectations
• Follow and maintain all data privacy procedures to ensure the safety and security of customer information
• Meet and exceed service levels and departmental goals 
• Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.

You bring the following QUALIFICATIONS:

Required:

• Current Lush employee 
• Ability to identify and assess customer needs and resolve issues with a customer-first approach
• Strong oral and written communication skills with accurate spelling and grammar 
• Excellent computer skills; ability to navigate multiple screens and programs 
• Open availability and flexible to working evenings and occasional weekends, overtime, and holidays
• Strong critical thinking skills, creativity, and problem-solving skills
• Exceptional organizational skills and impeccable attention to detail
• Reliable, consistent attendance, punctual, and dependable
• Strong teamwork ethic, with the ability to prioritize one’s well-being by taking scheduled breaks and staying up-to-date with company news and updates.
• Ability to maintain a calm and positive attitude, remain engaged in your work, and lead by example
• Ability to de-escalate customers
• Great team player, as well as self-motivated and proactive 
• Fluid and flexible to continuous improvement changes within the department

Preferred:

• Post-secondary education
• Contact center or customer support experience
• Accustomed to working in a highly seasonal, high-pressure environment
• Written and verbal fluency in the French language is an asset
  

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only select applicants will be considered for this opportunity based on our selection criteria.

Recruitment Process Overview:

Application Deadline:  Friday, July 31st, 2026 at 5:00pm PST

Expert Career Tips for Seasonal Customer Care Market Specialist Roles

To succeed in a competitive market as a Seasonal Customer Care Market Specialist, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Seasonal Customer Care Market Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Seasonal Customer Care Market Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.