IT Onsite Techniker (m/w/d)

Description

Job Overview

• Role: IT Onsite Techniker (m/w/d)
• Company: audius SE
• Location: Cologne
• Employment Type: Full-Time
• Category / Department: Helpdesk
• Salary: Competitive / Not Disclosed — confirm during interview
• Key Skills / Technologies: Helpdesk
• Listing Source: Arbeitnow

Job Description

Machen Sie den Sprung in ein engagiertes Team von über 900 Profis weltweit und gestalte aktiv den digitalen Wandel mit uns. Bei audius setzen wir auf maßgeschneiderte Services – von der Beratung über die Implementierung bis zum Betrieb.

Unsere Kultur fördert Innovation, Kundenorientierung und vor allem unsere Mitarbeitenden. Egal ob Sie analytisch, kommunikativ, pragmatisch oder kreativ sind – bei audius finden Sie den perfekten Arbeitsplatz und vielfältige Karrierechancen.

IT Onsite Techniker (m/w/d)

In dieser Position sind Sie die zentrale Anlaufstelle für alle IT-Themen bei unseren Kunden vor Ort in Köln und sorgen für einen reibungslosen IT-Betrieb im Arbeitsalltag. Sie kombinieren technisches Know-how mit ausgeprägter Serviceorientierung und haben Freude daran, direkt mit Anwenderinnen und Anwendern zu arbeiten. Durch Ihre lösungsorientierte Herangehensweise schaffen Sie Vertrauen, erkennen Bedarfe frühzeitig und tragen aktiv zu einer hohen Servicequalität bei.

Aufgaben

• Installation, Konfiguration und Wartung von Hard- und Software
• Analyse und Behebung von Störungen im 1st- und 2nd-Level-Support
• Betreuung von Arbeitsplätzen, Peripheriegeräten und mobilen Endgeräten
• Unterstützung von Rollouts, Umzügen und verschiedenen IT-Projekten
• Dokumentation von Incidents und Serviceleistungen
• Unterstützung der Anwenderinnen und Anwender bei IT-Fragen im Tagesgeschäft

Qualifikation

• Eine abgeschlossene Ausbildung z.B. als Fachinformatiker Systemintegration oder vergleichbare Qualifikation
• Erfahrung im 1st oder 2nd Level Support mit Ticketsystem nach ITIL-Standard
• Sehr gute Hardwarekenntnisse (Notebooks, PC, Smartphones und deren Zubehör)
• Erfahrung mit gängigen Applikationen (z.B. Microsoft Office, SCCM)
• Eine strukturierte und selbstständige Arbeitsweise
• Freundliches und professionelles Auftreten gegenüber Kunden
• Fließende Deutsch- und gute Englischkenntnisse

Benefits

Wir begrüßen Sie in einem innovativen Umfeld mit flachen Hierarchien, kurzen Entscheidungswegen und einer langfristigen Perspektive mit der Möglichkeit, sich auch innerhalb unseres Unternehmens weiterzuentwickeln.

• Interne Fort- und Weiterbildungsmöglichkeiten sowie E-Learning Angebote
• audius private Krankenversicherung
• Bikeleasing
• Urban Sports Club
• Corporate Benefits
• Vereinbarkeit von Familie und Beruf
• Abwechslungsreiche Firmenevents
• Inhabergeführt (seit 1991)

Find more English Speaking Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

audius SE is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Cologne. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the IT Onsite Techniker (m/w/d) position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Key skills relevant to this role include: Helpdesk. Ensure these are prominently featured on your resume and LinkedIn profile.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.