Inyad: Customer support

Description

Job Overview

• Source: WeWorkRemotely

Job Description

Headquarters: Casablanca

inyad is looking for a Customer Support Specialist to increase our brand and ​product's visibility, through ​  building relationships and communicating with potential customers using popular social media platforms.

• Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
• Answering comments on social media and responding to inquiries by connecting with internal teams
• Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
• Maitaining documentation related to customer support

• Strong ability to work individually as well as part of a team.
• Good written and oral communication skills (Classical Arabic, French and English)
• Extremely rigorous, punctual and well organized 

To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.