Implementation Manager | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together
At TELUS Health, we’re passionate about creating meaningful experiences for our clients and helping deliver health and wellbeing solutions that make a real difference. As part of our Customer Success team, you’ll play a key role in bringing our services to life across the Asia-Pacific region, helping ensure a smooth and successful onboarding experience for our clients. Working collaboratively with Sales, Customer Success, and client teams, you’ll support seamless implementations that set our customers up for long-term success.
This role can be based in Melbourne, Sydney or Brisbane

About the Role
The Implementation Manager is part of the Customer Success team and reports to the Senior Director, Customer Success APAC. This role provides strategic implementation leadership and project management support to Sales, Customer Success, and client teams across the Asia-Pacific region. Acting as a critical bridge between client needs and service delivery, the role manages complex, multi-geography implementations of TELUS Health solutions from planning through launch and follow-up. You’ll help establish best practices, support successful client onboarding, and contribute to TELUS Health’s reputation as a trusted partner in health and wellbeing.

Role & Responsibilities:

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up

• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams

• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets

• Identify risks early and implement effective mitigation strategies to keep projects on track

• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients

• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats

• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness

• Share knowledge, support best practice development, and contribute to continuous improvement across the team

• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements

• Support special projects and ad hoc tasks as required

Skills & Experience Required:

• Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field desirable

• 5+ years’ experience in implementation, project management, or account management

• 2+ years’ experience managing client-facing projects or programs

• Health, benefits, wellbeing, or HR technology experience preferred

• Strong project planning, execution, and risk management skills

• Proficiency in Microsoft Office Suite and ability to learn project management/CRM systems quickly

• Excellent stakeholder management, communication, and relationship-building skills

• Ability to influence without authority and work collaboratively across teams

• Strong problem-solving skills, attention to detail, and adaptability

• Self-motivated, professional, and comfortable working independently

Benefits & Perks
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.

• Competitive salary package and annual bonus

• 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships

• Comprehensive insurance coverage including Total Disability and Death Cover

• Employee Assistance Program (EAP) and access to leading health & wellbeing platforms

• Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle

• Award-winning Amazing People Performance Development program to accelerate your growth

• Career mobility across local and global locations and businesses within our 100,000+ team member organisation

• LinkedIn Learning account with unlimited access to thousands of professional courses

• Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members

• Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Expert Career Tips for Implementation Manager Roles

To succeed in a competitive market as a Implementation Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Implementation Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Implementation Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.