Engineering Manager | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Job Category

We are seeking an Engineering Manager to lead the technical side of our platform engineering, integrations, and customer delivery experience. This role is critical to helping customers successfully integrate with our SaaS platform while enabling cross-functional teams to execute on complex, technical initiatives.

As an Engineering Manager, you will act as the primary technical leader across Engineering, Sales, Business Development, Account Management, and Operations. You will drive platform capability, provide real-time technical guidance, and elevate documentation and processes as we scale.

This role is ideal for someone who enjoys being collaborative, deeply technical, and highly solution-oriented—while also influencing how the engineering organization operates internally.

Responsibilities

Technical Leadership & Delivery

• Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process
• Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints
• Lead technical reviews and tailored solution discussions aligned to customer and product requirements
• Answer complex technical questions live to remove blockers and accelerate execution
• Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps

Platform & API Subject Matter Expertise

• Serve as the internal and external SME on our SaaS platform, APIs, integrations, and supported workflows
• Advise customers and internal teams on best-practice integration approaches and implementation strategies
• Support Business Development by clearly communicating carrier availability, supported programs, and technical feasibility
• Collaborate with Engineering to confirm technical requirements, edge cases, and delivery timelines

Integration Support & Technical Triage

• Act as an escalation point for integration-related issues, reducing friction across Account Management, Operations, and Engineering
• Help define, support, and improve SLAs for technical tickets and customer integrations
• Identify recurring integration issues and drive root-cause resolution with Engineering
• Streamline technical workflows to reduce back-and-forth and improve time-to-resolution

Documentation, Enablement & Scale

• Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources
• Analyze common integration questions and convert them into scalable documentation and knowledge-base content
• Improve internal enablement by aligning Sales, AMs, and Ops on accurate technical messaging and expectations

Cross-Functional Leadership

• Partner closely with Engineering to align technical realities with customer-facing messaging
• Provide feedback on product gaps, integration friction, and roadmap risks
• Support clearer communication around product changes, launch timelines, and roadmap updates

Requirements

• 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment
• Strong experience with APIs, integrations, and technical system design
• Proven ability to explain complex technical concepts to both technical and non-technical audiences
• Experience supporting customer integrations, implementations, or onboarding
• Excellent written and verbal communication skills, including technical documentation
• Highly organized, proactive, and able to operate independently in ambiguous environments

Nice to Have

• Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms
• Familiarity with carrier integrations or complex third-party ecosystems
• Experience creating presales architecture diagrams or technical enablement materials
• Exposure to ticketing systems and SLA-driven support models

The expected salary range for this position is $130,000 USD to $155,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); and any other tax-reportable benefits.

#LI-REMOTE

Expert Career Tips for Engineering Manager Roles

To succeed in a competitive market as a Engineering Manager, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Engineering Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Engineering Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.