Engineering Manager – Customer Success | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done." You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead.

Your Day to Day

• Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand. 
• Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers. 
• Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members' personal growth goals. 
• Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods. 
• Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects. 
• Stakeholder Management & Alignment: Serve as the vital link between engineering and business. Collaborate closely with Product Management, Customer Success, and executive leadership to align engineering capacity with business priorities, translate complex technical trade-offs into business impact, and proactively manage cross-team dependencies.
• Quality Assurance on Delivery: Establish and enforce a high bar for operational excellence. Ensure every release is resilient and predictable by defining robust testing strategies, implementing automated quality gates, monitoring key delivery metrics, and establishing rapid incident-response processes for customer escalations.

You Have and You know how

• 5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership. 
• 2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors.
• Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels.
• Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams.
• Apply solid project management principles to day-to-day operations. While you won't manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively.

The Customer Success Engineering Team is Client-Facing, ensuring that technical solutions for our product's installation, configuration, and customization are seamless and extraordinary for client implementation. They are Tech Consultants for clients that solve obscure and challenging problems. They are dynamic, tenacious, and driven to create a world-class experience for their clients. If you are passionate about being a client-facing engineer, Join Us!

#LI-Remote #LI-BX1

Expert Career Tips for Engineering Manager – Customer Success Roles

To succeed in a competitive market as a Engineering Manager – Customer Success, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Engineering Manager – Customer Success requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Engineering Manager – Customer Success position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.