Ecommerce Lifecycle Manager

Description

Job Overview

• Role: Ecommerce Lifecycle Manager
• Company: North Spore LLC
• Location: Remote
• Employment Type: Full-Time
• Category / Department: Sales and Marketing
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: WeWorkRemotely

Job Description

Headquarters: Portland, ME
URL: https://northspore.com/

POSITION OVERVIEW

We’re looking for an Ecommerce Lifecycle Manager to own and scale our retention engine, turning first-time customers into confident repeat growers and rapid, lifelong brand advocates. You’ll manage email campaigns, build automations, and continuously test new ways to improve engagement, AOV, and retention. You’ll play a key role in shaping the customer experience beyond the first purchase, delivering the right message at the right time to support, educate, and inspire our community.

This is a hands-on role for someone who thinks in systems, executes with speed, and continuously raises their own ceiling on what's possible.

This is a full-time role and can be remote or in-person.

KEY RESPONSIBILITIES

Lifecycle Strategy & Execution

• Own the end-to-end lifecycle strategy across email and SMS — building and optimizing flows, managing the marketing calendar, and defining clear customer pathways that turn every customer into a rapid and loyal fan for life.
• Develop sophisticated segmentation strategies to deliver targeted, relevant messaging at scale, including the ability to design systems that scale without proportional effort
• Partner with marketing, creative, and ops teams to align lifecycle efforts with broader campaigns, product launches, and promotions — translating strategy into clear execution plans and owning the follow-through

Performance & Optimization

• Monitor and report on campaign and flow performance (revenue, conversion rate, AOV, LTV, engagement)
• Own retention reporting and analytics, including cohort analysis, customer segmentation performance, and lifecycle stage conversion
• Identify opportunities to improve retention and customer value
• Run ongoing A/B tests across subject lines, messaging, timing, segmentation, and offers
• Use data and customer behavior insights to refine lifecycle strategy

List Growth & Loyalty

• Own list growth strategy across email and SMS, including onsite capture, lead magnets, and acquisition touchpoints
• Optimize conversion of new subscribers into first-time customers
• Manage and evolve loyalty and retention programs to increase repeat purchase rate and long-term customer value
• Identify opportunities to deepen customer relationships through rewards, education, and community-driven initiatives

Shopify & Ecommerce Support

• Work within Shopify to support lifecycle initiatives
• Understand how products, collections, and landing pages are structured and managed
• Align onsite experience, promotions, and merchandising with lifecycle campaigns
• Collaborate on CRO opportunities that improve conversion and AOV

WHAT WE’RE LOOKING FOR

• 3+ years of experience in lifecycle, email, or CRM marketing (ecommerce preferred)
• Resourceful, self-directed, and comfortable with ambiguity — bias toward action, high bar for execution quality, and genuine curiosity about what's becoming possible with the tools and tactics available to modern lifecycle marketers
• Hands-on experience with Klaviyo or similar email/SMS marketing platforms (e.g., HubSpot, Iterable, Active Campaign)
• Strong understanding of Shopify and how email marketing connects to the onsite experience
• Experience with Recharge or subscription-based ecommerce is a plus
• Proven ability to build, optimize, and automate lifecycle flows and campaigns
• Strong understanding of segmentation, personalization, and customer journeys
• Experience running A/B tests and using data to drive decisions
• Detail-oriented with a high bar for quality in execution

WHAT SUCCESS LOOKS LIKE

• Increased repeat purchase rate and customer lifetime value
• Growth in email and SMS revenue contribution
• Improved engagement metrics (open rate, click rate, conversion rate)
• A consistent cadence of testing and optimization
• Lifecycle becomes a predictable, scalable revenue channel

COMPENSATION

Our salary range for this position is $65,000 - $90,000. Our benefits package includes:

• 401k + employer match,
• Health insurance
• Dental insurance
• Vision insurance
• Short and long-term disability (Long-term is employer paid)
• Life insurance (Employer paid)
• Accident and critical illness insurance

To apply: https://weworkremotely.com/remote-jobs/north-spore-llc-ecommerce-lifecycle-manager

Salary & Compensation

The salary for this role is not publicly disclosed. Based on industry benchmarks, roles of this type in India or remote-first companies typically offer compensation in line with market rates for the experience level required. We recommend researching platforms like Glassdoor, Levels.fyi, or AmbitionBox to gauge expected ranges before your offer discussion.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Fully Remote

This role is designed for a fully remote work arrangement. You will have the flexibility to work from any location, provided you have a stable internet connection and can align with the team's core collaboration hours. The company supports remote employees with the necessary tools, virtual team-building activities, and regular check-ins to ensure productivity and a strong sense of belonging. Equipment and home-office stipends may be provided — check the job listing or confirm during the offer stage.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Initial application screening
2. Recruiter phone screen (motivation, experience overview)
3. Case study or sales pitch exercise
4. Panel interview with the sales or marketing leadership team
5. Culture-fit interview (HR or People team)
6. Final reference checks and offer

Tip: Be ready to walk through past sales metrics, campaign results, or growth numbers with concrete examples.

About the Employer

North Spore LLC is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Remote. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from WeWorkRemotely.

How to Apply & Preparation Tips

To apply for the Ecommerce Lifecycle Manager position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

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Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.