Customer Support Representative

Description

Job Overview

• Role: Customer Support Representative
• Company: 1840 & Company
• Location: Philippines
• Employment Type: ['Full-Time']
• Experience Level: Midweight
• Category / Department: ['Customer Success']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutionsthrough various communication channels.

This is a part time employment only. Shift Schedule: EST

Key Responsibilities:

• Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
• Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
• Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
• Collaborate with other departments to resolve complex issues and escalate cases when necessary.
• Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
• Assist with processing returns, exchanges, and refunds, adhering to company policies.
• Identify recurring issues and suggest process improvements to enhance the customer experience.
• Maintain up-to-date knowledge of the products and services to provide accurate information to customers.

Requirements:

• 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
• Excellent written communication skills with a professional and empathetic tone.
• Ability to multitask and manage multiple communication channels simultaneously.
• Strong problem-solving skills and attention to detail.
• Familiarity with social media platforms and online chat systems.
• Self-motivated and able to work independently in a remote environment.
• Availability to work full-time, including occasional weekends or holidays if required.

Preferred Qualifications:

• Experience in e-commerce or retail customer support.
• Knowledge of timepieces or a passion for creative and artistic products.
• Familiarity with social media management tools.

What We Offer:

• Flexible remote work environment.
• Opportunities for professional growth and development.
• A supportive and collaborative team culture

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

1840 & Company is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Philippines. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Customer Support Representative position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.