Customer Success Manager (m/w/d) - Hotel & Events Teilzeit 20h

Description

Job Overview

• Role: Customer Success Manager (m/w/d) - Hotel & Events Teilzeit 20h
• Company: Perfect Jobs
• Location: Düsseldorf
• Employment Type: teamleitung
• Category / Department: Customer Service
• Salary: Competitive / Not Disclosed — confirm during interview
• Key Skills / Technologies: Customer Service
• Listing Source: Arbeitnow

Job Description

Gestalte die Zukunft der Meeting-Kultur aktiv mit! Werde Teil eines innovativen Teams, das Wertschätzung für kreative Ideen lebt und fördert.

Starte als Customer Success Manager (m/w/d)

Unser Auftraggeber ist eine führende Plattform für Meeting Market Intelligence, die Hospitality-Profis modernste Technologie zur Verfügung stellt. Durch innovative Datenlösungen revolutioniert das Unternehmen die Marktintelligenz und unterstützt den europäischen Meeting-Markt. Mit einem dynamischen Team und einem starken Fokus auf Entwicklung und Teamarbeit bietet das Unternehmen optimale Bedingungen für kreative Köpfe. Flexibilität und individuelle Förderung stehen dabei im Mittelpunkt der Unternehmenskultur.

Aufgaben

• Betreuung und Strategieziel-Definition
• Effiziente Einführung neuer Software
• Aufbau eines Trainingsprogramms
• Kundenbindung durch engen Austausch
• Sicherstellung der Nutzerzufriedenheit
• Entwicklung und Ausbau der Kundenbeziehung

Qualifikation

• Erfahrung im Kundenservice (SaaS von Vorteil) wünschenswert
• Analytisches Denken und Datenaffinität
• Starke kommunikative Fähigkeiten erforderlich
• Teamplayer mit proaktiver Einstellung
• Sehr gute Deutsch- und Englischkenntnisse sind erforderlich
• Flexibilität und Anpassungsfähigkeit notwendig

Benefits

• Flexible Arbeitszeiten: Für perfekte Work-Life-Balance, Teilzeit 20h
• Homeoffice-Möglichkeiten: 2 Tage Homeoffice, 3 Tage im Büro in Düsseldorf
• Karriereentwicklung: Individuelle Schulungsangebote
• Offene Kommunikation: Wertschätzung deiner Ideen

Unternehmenskultur:

In diesem Unternehmen herrscht eine Kultur des offenen Austauschs und der Teamarbeit. Jedes Teammitglied wird ermutigt, sich aktiv einzubringen und innovative Lösungen zu entwickeln. Die flexiblen Arbeitsmodelle unterstützen eine ausgewogene Work-Life-Balance und ermöglichen persönliche sowie berufliche Weiterentwicklung.

Bereit für den nächsten Schritt?

Wenn du Teil eines innovativen Teams werden möchtest, bewirb dich jetzt! Zeige uns deine Ideen und bringe frischen Wind in die Meeting-Kultur.

Projektkennziffer: 529

Find more English Speaking Jobs in Germany on Arbeitnow

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Perfect Jobs is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Düsseldorf. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Arbeitnow.

How to Apply & Preparation Tips

To apply for the Customer Success Manager (m/w/d) - Hotel & Events Teilzeit 20h position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Key skills relevant to this role include: Customer Service. Ensure these are prominently featured on your resume and LinkedIn profile.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.