Customer Success Manager (m/f/d) | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Berlin
• Job Type: Full-Time

Job Description

Companies that have to deploy talent globally for projects, secondments, workations, or international assignments keep running into the same wall: Compliance. Social Security, posted worker notifications, certificates of coverage, duty of care, tax exposure. The result is HR, Tax, and Travel teams spending days per case on paperwork that could have been automated.

premote is the platform that handles all of this end-to-end. We serve some of the most demanding employers in Europe. Among them KUKA, BioNTech, Roland Berger, ENERCON, Mitsubishi Electric, FC Bayern München, Jack Wolfskin, and SumUp.

We're bootstrapped and growing fast! We are profitable and focus on staying a lean, and high performing team.

If you are looking for a position to have high impact on the company and a steep learning curve, we are looking forward to hear from you!

Tasks

Your role in this mission: As the first person on our Customer Success team, you'll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come.

What you'll do:

• Implementation & Onboarding: Bring new enterprise customers (often 5,000+ employees) to go-live. From setup, workflow configuration, training, integration with SAP Concur, Workday or Personio, and supporting internal rollouts across all Departments from Tax, Global Mobility and HR.
• Customer Health & Adoption: Build out health scoring, track adoption across your portfolio, and surface issues early - before they put renewals at risk.
• Quarterly Business Reviews: Prepare and run QBRs independently. You will present business outcomes, identifying optimization opportunities and new use cases you identified.
• Renewals: Own the renewal rate of your portfolio.
• Expansion: Identify cross-sell and upsell opportunities and close them.
• Building the function: Shape the playbooks, processes, and tooling for Customer Success at premote. What you build now defines how the team operates for years.

Requirements

• 1–3 years in Customer Success, Implementation, or Account Management. Ideally B2B SaaS with enterprise customers
• A track record of owning customer relationships with measurable outcomes (adoption, retention, expansion)
• Exceptional written and spoken English and German. Both languages equally strong. You switch between them daily without missing a beat.
• Structured and articulate. You lead conversations with HR Directors as well as with IT Architects reading our API docs
• Hands-on, pragmatic mindset: you'd rather find an answer than wait for one
• Energy for ownership and shaping a function from the start
• Living in Germany with valid work authorization

Benefits

Why premote

• Substantial product, substantial customers: you work with the Global Mobility and Travel Management teams at companies like KUKA, BioNTech, Roland Berger, ENERCON, and FC Bayern München.
• Bootstrapped and profitable: we grow on our own cash flow. We are doubling our ARR every year. We don't have runway worries and want to grow our Team with A-Players.
• €1,500 annual development budget for books, courses, conferences - you decide what moves you forward.
• Merit-based culture: Results matter, not attendance or politics. You will have real responsibility from day one.
• Room to shape a new function with a clear growth path
• Remote first with 4 company offsites per year: we meet in person regularly, but no one is forced into an office.
• Generous workation policy: Yes, you'll literally be using our own product for it.
• Business bike leasing for the commute, the weekend, or the workation.
• 30 days of vacation.
• Hardware of your choice (MacBook Pro, AirPods standard) plus a modern tool stack including a Claude Premium plan for everyone.
• Competitive base salary plus performance component on renewals and expansion.

Find more English Speaking Jobs in Germany on Arbeitnow

Expert Career Tips for Customer Success Manager (m/f/d) Roles

To succeed in a competitive market as a Customer Success Manager (m/f/d), you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Customer Success Manager (m/f/d) requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Berlin and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Berlin, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Customer Success Manager (m/f/d) position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.