CUSTOMER SUCCESS MANAGER | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

SalesCloser.ai currently has the position of Customer Success Manager available, and we’re excited to tell you about it!

OVERVIEW

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the Customer Success Team, you’ll work cross‑functionally to ensure our customers achieve meaningful outcomes and stay deeply engaged with Salescloser.ai. Together with the Customer Success Teams, the Customer Success Manager is responsible for the continued success of Salescloser.ai.

RESPONSIBILITIES

• Manage a high‑volume book of SMB and mid‑market accounts

• Drive engagement through scaled touchpoints rather than manual check‑ins

• Prioritize accounts based on health, risk, and opportunity

• Ensure customers launch successfully and reach early time‑to‑value

• Monitor usage and proactively intervene when accounts stall

• Partner with onboarding to ensure smooth, consistent handoffs

• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows

• Build repeatable playbooks for onboarding, adoption, and renewal

• Continuously improve processes to support more customers efficiently

• Identify at‑risk accounts early using health signals

• Take proactive action to reduce churn and improve customer outcomes

• Support renewal motions through ongoing engagement and value reinforcement

• Use tools like Vitally, Intercom, and CRM data to manage your book

• Track key KPIs including adoption, engagement, churn risk, and retention

• Share insights with the team to improve product, processes, and customer experience

• Other duties as assigned.

 

QUALIFICATIONS

• 2–4 years of experience in Customer Success, Account Management, or a similar customer‑facing role, ideally within a SaaS or B2B tech environment

• Experience managing a high-volume book of business

• Strong operational mindset 

• Comfortable working with data and identifying trends

• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce

• Experience building or optimizing CS playbooks and automation workflows

• Proactive communicator with strong organizational skills

• Able to balance speed, quality, and scale

• As part of a diverse team, the ability to work both independently and collaboratively.

• Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment.

• Organized, administratively strong, and have solid writing, phone, and general communication skills.

• Fluent in English (spoken and written). Knowledge of a second language is considered an asset.

 

WORK ENVIRONMENT

• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software.

• Due to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks.

• Once hired, the successful candidate must provide a valid government-issued photo ID as part of their onboarding process.

• The individual must be prepared to work standard business hours based on Pacific time.

 

GREAT REASONS TO JOIN OUR TEAM!

• Exciting and dynamic environment with a great leadership team 

• Comprehensive training program and regular performance reviews to facilitate your success

• Competitive compensation based on experience and proven abilities

• Great referral programs with incentives and bonuses

• Unbelievable product discounts when you use our products for your own business

• A global workforce of multi-cultural and talented colleagues 

• A close-knit operation with amazing growth opportunities for your personal development

• Corporate headquarters in beautiful Vancouver, British Columbia, Canada

 

ABOUT US

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, deliveringpersonalisedd sales calls, demos, and follow-ups in real time across multiple languages. The platform enables businesses to automate and scale their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.

 

Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a scalable, high-margin solution that redefines how companies engage with buyers and customers across a range of business interactions.

 

For more information, visit the SalesCloser website at: https://salescloser.ai.

 

APPLICATION PROCESS

If you are interested in applying for this exciting opportunity, please provide an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter.

  

SalesCloser.ai is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation

 

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

 

Internal applications will be accepted until Tuesday, May 18, 2026, at 4 pm Pacific.

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Expert Career Tips for CUSTOMER SUCCESS MANAGER Roles

To succeed in a competitive market as a CUSTOMER SUCCESS MANAGER , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with CUSTOMER SUCCESS MANAGER requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This CUSTOMER SUCCESS MANAGER position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.