Customer Service Representative

Description

Job Overview

• Role: Customer Service Representative
• Company: Fresh Prints
• Location: Philippines
• Employment Type: ['Full-Time']
• Experience Level: Entry-Level, Junior
• Category / Department: ['Customer Success']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application!

About PorchToPatio

Since 2008, PorchToPatio has helped customers create high-end outdoor spaces in their own backyard. We are seeking a professional customer service advocate to join our expanding global team for our North American market. In this multifaceted role, you will act as an "outdoor living consultant," guiding customers through their purchases while solving (sometimes) complex logistical challenges to ensure operational efficiency.

Key Responsibilities

• Omnichannel Engagement: Provide top-tier support via email, and live chat, some phone support.
• Consultative Assistance: Help customers navigate our website, place orders, and track shipments.
• Project Enhancement (Upselling): Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.
• Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.
• Operational Tasks: Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.

Qualifications & Requirements

• Communication Mastery: Must possess an exceptionally clear and friendly phone presence. You will act as the vital link between customers, vendors, and internal leadership, requiring the ability to articulate issues clearly and provide concise written updates for technical tickets.
• Self-Starter Attitude: An independent thinker who is comfortable making choices and taking ownership of a customer's experience.
• Technical Proficiency: Must be proficient in Microsoft Office (Excel is a requirement) and possess strong general computer navigational skills.
• Multi-tasking Ability: Comfortable managing multiple browser tabs, CRM tools, and phone lines simultaneously.
• Dependability: Must be available to work the 8:30 AM – 5:15 PM EST shift.
• Preferred Experience: Previous call center experience and familiarity with Zendesk and Monday.com are highly preferred.

What’s Offered

• Competitive salary and equity packages

• Flexible vacation and PTO

At PorchToPatio, we value team members who are eager to grow and master the nuances of the e-commerce industry. We are looking for a dependable professional who takes pride in their work and enjoys providing a "white-glove" service experience. If you are a proactive communicator who thrives in a fast-paced environment, we look forward to reviewing your application!

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Fresh Prints is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Philippines. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Customer Service Representative position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.