Customer Care Agent - Leasing company - French market | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience, what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. 

SCOPE:

Responsible for processing incoming customer and service-related tasks. Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling

RESPONSIBILITIES: (not limited to) 

• Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.

• Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). 

• Billing (Change of payment method, incidence of billing, billing and other matters related to billing). 

• Update personal information and ensure the Privacy Regulations.

• Know customer needs by issuing outgoing follow-up calls when needed.

• Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.

• Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.

You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English.
DESIRED COMPETENCIES:

• Previous experience on customer service. Used to work on a high quality environment, following standards and procedures

• Strong multitasking skills across several tools and systems.

• Advanced user in office tools like MS Office .

• Reliable, structured, and solution oriented.

• Good judgement for recognizing unclear or special cases.

• Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

• Customer satisfaction oriented.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.

What we offer:

1. Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our "BOSCHContigoMás" benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.

4. Contract Stability, long term oriented.

5. Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year.
   Work from Monday to Friday - ¡Weekends off!
   
6. Monday to Thursday: 7:30 a 15.30 h.
   Friday: 7:30 a 14:30h.
   
7. Remote or Hybrid work model. ¡Work from anywhere in Spain!

8. Competitive Salary: In line with our internal compensation policy, the salary range for this position is between approximately 20.000€ and 23.000€ gross per year, based on a full annual working schedule, as stipulated in the applicable collective bargaining agreement.

   The final salary offer will be determined within this range and will reflect your relevant experience, skills, and qualifications. We also offer a comprehensive and competitive benefits package.

   We will be happy to share further details regarding compensation, benefits, and development opportunities as you progress through the selection process.

Qualifications

• Minimum 1–2 years of experience in customer service, data processing, or back-office roles.

• Language skills: FRENCH: bilingual + ENGLISH: C1 (working proficient/Fluent)

• Strong computer skills and ability to work with multiple systems at once.

• Fast learner, organized. Curious and hunger to learn more.

• Customer service mindset with a focus on accuracy and timely execution.

• Ability to work efficiently in a high-volume environment

Additional Information

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.

(Oferta abierta al programa MGM)

Expert Career Tips for Customer Care Agent - Leasing company - French market Roles

To succeed in a competitive market as a Customer Care Agent - Leasing company - French market, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Customer Care Agent - Leasing company - French market requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

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The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

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Discover your next career milestone on JobSetuu. This Customer Care Agent - Leasing company - French market position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.