Contact Center Consulting Solutions Engineer

Description

Job Overview

• Role: Contact Center Consulting Solutions Engineer
• Company: Zoom
• Location: Flexible / Remote
• Employment Type: external
• Experience Level: Senior Level
• Category / Department: Science and Engineering
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: The Muse

Job Description

What you can expect

You will guide enterprise customers through AI-first contact center transformations as their trusted technical advisor. You will design cloud migration strategies, demonstrate AI automation, and architect integrated solutions across CRM, workforce management, and analytics platforms. You will drive measurable business outcomes while shaping Zoom's next billion-dollar business.

About the Team

We deliver cloud contact center and AI innovation for complex global organizations. Our team collaborates across sales, product, and partners to influence roadmap and scale presales talent. We exist to transform customer and employee experiences through strategic technical leadership.

Responsibilities

• Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into scalable customer experience architectures.
• Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, APIs, and cloud services.
• Guiding customers through complex migrations from on-premise to cloud while executing proofs of concept and architecture validations.
• Engaging with C-level executives and technical stakeholders to articulate business value, ROI, and transformation outcomes.
• Collaborating with product teams to drive customer feedback into roadmap priorities and enable partner ecosystems through technical training.

What we're looking for

• Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles.
• Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or Cloud Communications.
• Understand contact center ecosystems including CRM integrations (Salesforce, Zendesk), REST APIs, and system integrations.
• Discuss business outcomes, return on investment (ROI), total cost of ownership (TCO), and transformation strategy with executive stakeholders.
• Navigate Workforce Management (WFM), Quality Management (QM), and analytics platforms.

Please note:

• This role may be aligned to one of the following segments based on business need and candidate experience: Mid-Market, Commercial, Enterprise, or Major Accounts. Final segment alignment will be determined during the hiring process.
• Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaboration.
• This role would support Western states in PST and MST time zones: California, Washington, Oregon, Nevada (PST); Arizona, Colorado, Utah, New Mexico, Montana, Wyoming, Idaho (MST)

Salary Range or On Target Earnings:

Minimum:
$131,200.00

Maximum:
$262,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

#LI-Remote

Salary & Compensation

The salary for this role is not publicly disclosed. Based on industry benchmarks, roles of this type in India or remote-first companies typically offer compensation in line with market rates for the experience level required. We recommend researching platforms like Glassdoor, Levels.fyi, or AmbitionBox to gauge expected ranges before your offer discussion.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Fully Remote

This role is designed for a fully remote work arrangement. You will have the flexibility to work from any location, provided you have a stable internet connection and can align with the team's core collaboration hours. The company supports remote employees with the necessary tools, virtual team-building activities, and regular check-ins to ensure productivity and a strong sense of belonging. Equipment and home-office stipends may be provided — check the job listing or confirm during the offer stage.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume / Application screening by the recruiting team
2. Technical phone or video screening (30–45 min) covering fundamentals
3. Take-home coding assignment or technical assessment
4. Two to three rounds of technical interviews (algorithms, system design, or domain knowledge)
5. Behavioral / culture-fit interview with the hiring manager
6. Offer discussion and reference checks

Tip: Candidates are encouraged to review common data structures, algorithms, and system design concepts before the technical rounds.

About the Employer

Zoom is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Flexible / Remote. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from The Muse.

How to Apply & Preparation Tips

To apply for the Contact Center Consulting Solutions Engineer position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

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Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.