Compliance Officer – Clinic

Description

Job Overview

• Role: Compliance Officer – Clinic
• Company: Montu
• Location: Australia
• Employment Type: ['Full-Time']
• Experience Level: Midweight
• Category / Department: ['Legal & Compliance']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Job Description

The Compliance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinic’s services.

Key Responsibilities

• Quality Assurance

  • In conjunction with the Quality Lead, coordinate the implementation and monitoring of compliance and quality assurance measures for the clinic.
  • Perform regular reviews of data to identify trends, patterns, and areas for quality improvement.
  • Monitor interactions across various channels to ensure adherence to compliance and quality standards.
  • Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns.
  • Assist the Quality Lead in providing real time feedback to senior management in relation to compliance performance.
  • Collaborate with relevant teams to establish and maintain quality benchmarks.

• Risk Management

  • Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with telehealth services.
  • Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
  • Proactively identify opportunities for uplifting compliance and quality within the clinic.
  • Assisting with clinic legal matters and third-party information requests.

• Reporting, Audit, and Insights

  • Perform cyclical audits across the business and provide input into reporting on issues and recommendations.
  • Work closely with the Quality Lead to prepare dashboards of KRIs and KPIs to track the performance of the clinic.
  • Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.

Qualifications

• Qualifications in health or health sciences or a related discipline will be highly regarded.
• Minimum of 3 years of experience in compliance and risk within a highly regulated industry preferably in a clinical or healthcare environment.
• Experience in implementing quality assurance frameworks preferably in a healthcare or telehealth context.
• Previous experience in working in a clinical or health care setting will be highly regarded. 
• Strong analytical, problem-solving, and decision-making skills. 
• Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
• Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position.

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

#LI-HA1

#LI-remote 

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: On-Site / Full-Time

This is an on-site, full-time position. You will be expected to report to the office or designated work location during standard business hours, Monday through Friday. Some companies offer flexible start and end times or occasional work-from-home days at the manager's discretion. The company fosters a collaborative environment with open workspaces, dedicated meeting rooms, and structured team events.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

Montu is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Australia. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Compliance Officer – Clinic position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.