Client Success Manager (EU) Arts & Antiques Marketplaces | JobSetuu

Description

Job Overview

• Source: Arbeitnow
• Location: Berlin
• Job Type: Full-Time

Job Description

The Role

We are seeking a talented, ambitious and commercially minded individual with account management and consultative sales experience to join the EU Art & Antiques marketplaces division. Working closely with the Head of Art & Antiques, you will be responsible for managing and growing revenue across a portfolio of auctioneer clients. This role will be based in our Berlin Offices and will primarily support clients using the Lot-Tissimo marketplace, part of ATG (Auction Technology Group).

As a Client Success Manager at ATG, you will play an important role in supporting client retention, revenue growth and platform adoption across your portfolio. You will build strong relationships with clients and help them maximise the value of ATG’s marketplaces, software and marketing solutions.

The ideal candidate will be comfortable working with a range of stakeholders and building trusted client relationships within a fast-paced technology or marketplace environment.

Tasks

Key Responsibilities

Manage and develop relationships with Art & Antique auction house clients within your portfolio.

Support the growth and retention of accounts, contributing to consistent revenue performance.

Identify commercial opportunities including upsell, cross-sell and increased platform utilisation.

Drive revenue by selling ATG’s digital and print marketing products, supporting year-on-year growth.

Drive adoption and sales of ATG’s flagship White Label software.

Drive adoption of timed auctions

Work with clients to develop strategies that support their business objectives.

Analyse client performance and adoption data to identify growth opportunities and potential churn risks.

Lead regular client check-ins, auction reviews and performance discussions.

Support resolution of client issues and work with internal teams to ensure strong service delivery.

Conduct Quarterly Business Reviews with key clients, ensuring ATG’s updates are relayed as well as insightful auctioneer data

Collaborate with the Head of A&A and senior team members on strategic client meetings and presentations.

Advocate for clients internally while working closely with Sales, Product, Client Services and Finance teams.

Share industry insights, ecommerce best practices and product updates to help clients grow their businesses.

Requirements

Key Skills & Experience

Minimum 3 years’ experience in account management, client success or consultative sales.

Demonstrated ability to support revenue growth through retention, upsell and cross-sell.

Strong commercial awareness and analytical skills, with the ability to interpret performance data.

Minimum 3 years’ experience working within a technology, SaaS, ecommerce or online marketplace business.

Strong communication and presentation skills.

Ability to build strong client relationships and manage multiple stakeholders.

Self-motivated, proactive and collaborative across cross-functional teams.

Interest in technology and its role in driving business growth.

Willingness to travel to visit clients and attend industry events.

Fluent in German & English (essential)

Fluent in French (desirable)

Experience working with Salesforce (desirable)

Proficient and comfortable working with Microsoft Teams and Google Workspace

Benefits

• Dedicated international team with a flat organizational structure
• Ambitious projects to take ownership of with a broad scope for co-decision-making
• Choice between a mobility (BVG, Swapfiets) and an Urban Sportsclub subsidy
• Your wellbeing matters to us: we offer mindfulness classes to take care of your mental health through sessions with OpenUp
• Company Pension Scheme
• Flexible working setup to get the most of your working hours: we offer full flexibility in our Hybrid/Remote model, however we do expect that you take advantage of our Berlin office in Charlottenburg 2-3 days per week
• Work from abroad for up to 30 working days a year
• Dog-friendly office: we can’t wait to meet your furry friend!
• Of course we have regularly get-togethers, company events, and Drinks and Snacks you can enjoy at our office.

Key Skills & Experience

Minimum 3 years’ experience in account management, client success or consultative sales.

Demonstrated ability to support revenue growth through retention, upsell and cross-sell.

Strong commercial awareness and analytical skills, with the ability to interpret performance data.

Minimum 3 years’ experience working within a technology, SaaS, ecommerce or online marketplace business.

Strong communication and presentation skills.

Ability to build strong client relationships and manage multiple stakeholders.

Self-motivated, proactive and collaborative across cross-functional teams.

Interest in technology and its role in driving business growth.

Willingness to travel to visit clients and attend industry events.

Fluent in German & English (essential)

Fluent in French (desirable)

Experience working with Salesforce (desirable)

Proficient and comfortable working with Microsoft Teams and Google Workspace

Find more English Speaking Jobs in Germany on Arbeitnow

Expert Career Tips for Client Success Manager (EU) Arts & Antiques Marketplaces Roles

To succeed in a competitive market as a Client Success Manager (EU) Arts & Antiques Marketplaces, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Client Success Manager (EU) Arts & Antiques Marketplaces requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Berlin and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Berlin, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Client Success Manager (EU) Arts & Antiques Marketplaces position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.