Client Delivery Manager | JobSetuu

Description

Job Overview

• Source: RemoteOK

Job Description

🇨🇦 CAD 95,000 to CAD 110,000 salary, depending on experience, on a full time, permanent employment contract  
🌎 Fully remote working anywhere in Canada! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments. 
💻 Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performance
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Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). 

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

The Role 

This role owns one of our largest and most valuable clients - a globally recognisable name in major US sport - end to end. You’re the day-to-day lead: you drive the work, keep a complex set of projects moving, and make sure things ship. You also spot where the account can grow, and go after it. 

You’ll work across product, engineering, delivery and content, and you’ll unblock what’s stuck rather than wait to be told it’s stuck. It’s a role with genuine autonomy, and genuine accountability for what gets delivered. 

Sports Focus

Our client is in major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them. 

You don’t need to be an analyst, but you should be genuinely interested in the sport and understand the shape of an NBA season, from regular season through Playoffs, Finals, the Draft and free agency. The strongest candidates will sense how fan behaviour, content timing and client pressure shift across it. 

What You'll Do

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. 
• Pull together product, engineering, delivery and operations to land what’s been committed. 
• Make sure what we ship to the client is right - both the quality and the substance. 
• Be the client’s main point of contact, including daily requests from their executives. 
• Turn client requests into clear priorities and next steps. 
• Own account planning - roadmap, renewals, expansions and the commercial detail. 
• Own client reporting, and make it something they act on rather than just read. 
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution. 
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation. 

What We Are Looking For

• You work proactively and independently, and you can hold a lot of moving parts at once. 
• You think critically about what a client actually needs, not just what they asked for. 
• You’re comfortable working across teams and getting things done without formal authority. 
• You communicate sharply - complex things, said simply. 
• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). 
• You can work US Eastern Time hours, with reliable internet. 
• You have a genuine interest in basketball. 

RECRUITMENT PROCESS 

• An initial call with a member of the Operations team. 
• A compensated exercise to test skills relevant to the role. 
• Interview and exercise review with Andy (Chief Delivery Officer). 
• Final interview with Bob (Founder & CEO). 

And that’s it! 

Expert Career Tips for Client Delivery Manager Roles

To succeed in a competitive market as a Client Delivery Manager , you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Client Delivery Manager requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Client Delivery Manager position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.