Bilingual Customer Support (Dutch/English) – Music Streaming

Description

Job Overview

• Role: Bilingual Customer Support (Dutch/English) – Music Streaming
• Company: ModSquad
• Location: Anywhere
• Employment Type: ['Part-Time']
• Experience Level: Senior
• Category / Department: ['Customer Success']
• Salary: Competitive / Not Disclosed — confirm during interview
• Listing Source: Jobicy

Job Description

We Could Use Someone Like You in Our Crew.

Are you passionate about music and fluent in both Dutch and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team!
As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Dutch and English.
Important note: All qualified applicants will have to complete language assessments in Dutch and English.

Orientation Hours (Pacific Time):

40 hours per week are required for the 8-week orientation period.

• Orientation phase 1: 4 weeks, 4 AM - 1PM

• Orientation phase 2: 4 weeks, self-scheduled between the hours of 7 AM - 3 AM

Available Production Hours (Pacific Time): 

• Daily, 7 AM - 3 AM

Project Commitments: 

• 25 hours per week

• 12 hours are required on Saturday and/or Sunday

• 180 days (as needed by ModSquad)

Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.

Who Are You?

• You’re passionate about creating personalized, memorable experiences for every customer.

• You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.

• You’ve got experience providing support through inbound messaging and know how to keep cool under pressure.

• You've handled 3-5 simultaneous chats in previous roles.

• You're fluent in Dutch and English, with professional-level communication skills in both.

Workspace Requirements:

• Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe

• Willingness to install ModSquad security software and a 2FA app on your mobile device

• Access to a webcam or a smartphone capable of capturing clear photos

• A stable broadband internet connection with a minimum speed of 25 Mbps

• At least 8 GB of RAM (more is always better!)

• Dual monitors are strongly recommended for optimal workflow and multitasking

Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Salary & Compensation

The salary for this position has not been publicly disclosed. Compensation is typically determined based on your experience, skills, and interview performance. Use your research on industry benchmarks and the cost of living in the role's location to negotiate effectively.

In addition to base salary, many employers in this sector offer a comprehensive benefits package that may include:

• Annual or performance-based bonuses
• Health, dental, and vision insurance
• Provident Fund (PF) and Gratuity contributions (India)
• Paid Time Off (PTO), sick leave, and public holidays
• Professional development budget and learning allowances
• Stock options or Employee Stock Ownership Plans (ESOPs) at select companies
• Flexible or remote working allowances
• Parental leave and family health coverage

Note: The specific benefits offered by this employer should be confirmed during the offer stage. Not all benefits listed above may apply to every organisation or role type.

Work Arrangement

Type: Part-Time / Flexible Hours

This role offers part-time hours, typically ranging from 20 to 30 hours per week. The exact schedule is negotiable or defined by the employer's operational needs. Part-time positions may be on-site, hybrid, or remote depending on the nature of the work. Benefits eligibility for part-time employees varies — clarify entitlements during the offer stage.

Typical Interview Process

While each organisation structures its hiring differently, candidates for this type of role typically go through the following stages:

1. Resume and application screening
2. Introductory phone or video call with HR
3. Role-specific skill or competency interview
4. Final interview with the hiring manager or panel
5. Reference checks and offer discussion

Tip: Research the company's products, culture, and recent news thoroughly before each interview round.

About the Employer

ModSquad is the organisation posting this opportunity. While full company details are available on the original job listing, here is what you should research before applying:

• Company size and culture: Review the company's LinkedIn profile, Glassdoor reviews, and their official website to understand team size, work culture, and employee satisfaction.
• Products and services: Familiarise yourself with what the company builds, sells, or delivers. Being knowledgeable about their offerings will set you apart during interviews.
• Recent news: Search for any recent fundraising, acquisitions, product launches, or leadership changes — these often come up in interviews and signal company health.
• Location and offices: The role is based in or around Anywhere. Confirm office address, remote policy details, and travel requirements during the process.
• Where this listing was found: This job was sourced from Jobicy.

How to Apply & Preparation Tips

To apply for the Bilingual Customer Support (Dutch/English) – Music Streaming position, follow these steps:

1. Tailor your resume: Customise your CV to match the specific requirements listed in the job description. Use keywords from the posting to pass Applicant Tracking System (ATS) filters.
2. Write a compelling cover letter: Even if not mandatory, a concise cover letter demonstrating your enthusiasm and fit for the role significantly improves your chances.
3. Apply via the original listing: Use the apply link on the original job post to submit your application. Avoid applying through third-party channels that may delay or lose your submission.
4. Prepare for phone screening: Be ready for an initial call within 3–7 business days of applying. Have your resume and a quiet space ready.
5. Follow up professionally: If you haven't heard back in 7–10 business days, a brief, polite follow-up email to the recruiter is acceptable and often appreciated.

Disclaimer: This listing is aggregated from a public job board for informational purposes. JobSetuu does not guarantee the accuracy or current availability of this position. Always verify the details on the employer's official careers page before applying.