Administrative Specialist | JobSetuu

Description

Job Overview

• Source: Jobicy

Job Description

The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program. This non-clinical role assists with dashboard monitoring and follow-up activities, client-facing communication and reporting, and the coordination of operational workflows that support nursing services and program delivery. Responsibilities may include outreach related to missed vital submissions, documenting client interactions, facilitating communication between clients and internal teams, creating and organizing client-facing materials, and coordinating technology support follow-up as needed. 

​In addition, the Administrative Specialist provides administrative support to nursing leadership through meeting coordination, documentation management, report organization, scheduling support, and other operational tasks as assigned. This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.​ 

Job Skills

• ​​​Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments 
• ​Familiarity with remote monitoring platforms, dashboards, and communication systems (Preferred) 
• Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices 
• ​Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment 
• Ability to communicate professionally and compassionately with clients, caregivers, and internal teams 
• ​Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately 
• ​Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams 
• ​Strong attention to detail with the ability to maintain accurate documentation and follow-up records 
• Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools 
• ​Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership 
• Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support.​​ 

Job Description

Customer Focus 

• Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience 
• Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities 
• Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through 

Communicates Effectively 

• Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities 
• Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows 
• Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner 

Collaborates

• Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks 
• Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns 
• Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home 

Tech Savvy 

• Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities 
• Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently 
• Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities 

Plans & Aligns 

• Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program 
• Organize reports, documentation, and operational records to support efficient program management and workflow organization 
• Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency 

Manages Complexity 

• Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness 
• Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates 
• Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs 

Ensures Accountability 

• Monitor adherence alerts and complete required outreach and documentation activities within established timelines 
• Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently 
• Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities

Earn $22/hour. 

Schedule - Monday-Friday 8:00 AM- 12:30 PM EST or 7:00 AM – 11:30 AM CT

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Associate's degree in ​​Business Administration, Healthcare Administration, Information Systems or a related field
• ​5 years of experience providing administrative and operational support for senior leadership​ in lieu of degree. 
• 1-3 years’ experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health

• Must reside in the following states TX, TN, LA, FL and be able to work Central Time.

Expert Career Tips for Administrative Specialist Roles

To succeed in a competitive market as a Administrative Specialist, you need more than just technical skills. Here are some expert strategies to elevate your profile:

• Build a Strong Portfolio: For technical roles, a clean GitHub or a personal project site is essential. For non-technical roles, a case study portfolio demonstrating problem-solving and impact is equally valuable. Show, don't just tell, what you have achieved in your previous positions.
• Master the Narrative: When interviewing, use the STAR method (Situation, Task, Action, Result) to structure your answers. Quantify your results wherever possible—mentioning "increased efficiency by 20%" is much more impactful than saying "improved efficiency."
• Continuous Learning: The industry moves fast. Whether it's staying updated with the latest AI tools or mastering a new management methodology, continuous professional development is key. Consider obtaining industry-recognized certifications that align with Administrative Specialist requirements.
• Networking: Connect with other professionals in similar roles. Join online communities, attend webinars, and engage in meaningful discussions on professional social networks. Often, the best opportunities come through referrals and community engagement.
• Soft Skills Matter: Communication, empathy, and leadership are often the deciding factors between two equally qualified technical candidates. Cultivate these skills as they are universally valued across all industries and seniority levels.

Additionally, research the specific company's culture and values. Tailoring your application to show how you align with their mission can significantly increase your chances of moving forward in the process.

Salary & Compensation

Salary not disclosed; typically competitive for the role.

Work Arrangement

Type: On-Site

Standard business hours at the office.

Comprehensive Application Strategy & Hiring Process

Applying for a new role is a marathon, not a sprint. Follow this strategic approach to maximize your success rate:

1. Initial Research & Tailoring

Don't send the same resume to every employer. Spend at least 30 minutes researching the company. Look for recent news, their product roadmap, and their team structure. Modify your summary and core competencies to reflect the specific keywords found in the job description.

2. The Perfect Cover Letter

If the application allows for a cover letter, use it to tell a story that your resume cannot. Explain why you are passionate about this specific company and how your unique background makes you the perfect fit for the challenges they are currently facing.

3. Navigating the Multi-Stage Interview

Most modern hiring processes involve 3-5 stages. This typically includes a recruiter screen, a technical or skill-based assessment, a peer interview, and a final leadership round. Prepare for each stage differently: focus on enthusiasm and fit for the recruiter, technical depth for the assessment, and strategic vision for the leadership round.

4. Post-Interview Follow-Up

Always send a personalized thank-you note within 24 hours of each interview. Reference a specific topic discussed during the call to demonstrate your active listening and genuine interest in the role.

By following these steps, you demonstrate a high level of professionalism and attention to detail that sets you apart from the average applicant.

Typical Interview Process

1. Resume screening
2. HR call
3. Skill interview
4. Final manager interview
5. Offer

Tip: Research the company's products and culture.

Global Market Intelligence & Relocation Insights

At JobSetuu, we specialize in helping talent navigate the global job market. Here is what you need to know about the current landscape in Global and beyond:

The demand for skilled professionals is increasingly borderless. For roles based in Global, understanding the local cost of living, visa requirements (if applicable), and cultural nuances is vital. If this is a remote role, consider the time zone alignment and the asynchronous communication culture of the hiring organization.

Relocation Support: Many forward-thinking companies offer relocation packages that include moving stipends, temporary housing, and legal assistance with work permits. When evaluating an offer, look beyond the base salary—consider the total compensation package, including equity, bonuses, and healthcare benefits.

Work-Life Balance Trends: Hybrid and remote work have become standard in many regions. Research the local labor laws and common practices regarding work hours and vacation time to ensure the role aligns with your lifestyle goals.

Leveraging JobSetuu's tools can help you compare salaries across different cities and understand the "purchasing power" of your potential offer, ensuring you make an informed decision for your long-term career path.

Skills & Competency Roadmap for Professional Development

To remain competitive in Professional Development, we recommend focusing on the following core competencies over the next 12-18 months:

• Technical Mastery: Deepen your expertise in the core tools and languages relevant to your field. For developers, this might be cloud architecture; for marketers, it might be data-driven attribution modeling.
• AI Augmentation: Learn how to leverage generative AI and automation tools to increase your productivity. Understanding how to integrate these technologies into your workflow is becoming a non-negotiable skill.
• Leadership & Strategy: Even in individual contributor roles, the ability to think strategically and lead projects from inception to completion is highly valued. Focus on stakeholder management and high-level project planning.
• Data Literacy: The ability to interpret data and use it to drive decisions is essential across all business functions. Familiarize yourself with data visualization and basic analytical concepts.

By investing in these areas, you not only prepare yourself for the role you are applying for today but also build a resilient foundation for the opportunities of tomorrow.

Apply via JobSetuu

Discover your next career milestone on JobSetuu. This Administrative Specialist position is part of our commitment to bringing you the most relevant and high-impact job openings globally. At JobSetuu, we simplify your job search by aggregating premier listings and providing the tools you need to stand out. Don't miss the chance to elevate your professional journey—explore more opportunities and career insights on our platform today.